Operations Trainer

About the Role Base Location: Belfast (this role has a hybrid working pattern) Salary: £28,000 – £34,000 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing. Working Pattern: 12-month Fixed Term Contract | Full Time | Flexible First options available What is the Role? Our Operations Trainer will be a key operational requirement within SSE Airtricity. In this role you will: – Produce high quality learning resources to cater to all learning needs – Be responsible for managing reporting needs – Conduct learning needs analysis with key operational stakeholders – Create robust assessments to evaluate the effectiveness of learning and critically analyse the outcomes – Act as an SSE ambassador and lead by example by supporting, contributing and driving towards the department objectives and goals What do I need? To be considered for this role, we would love you to have: – Knowledge of the Northern Ireland retail energy markets and an understanding of the requirements associated with working in a regulated utility industry – Demonstrable experience in delivering effective and engaging training sessions – Strong coaching and communication skills – An understanding of key operations functions (Customer Service, Billing, Credit Control, Meter Reading) – Competency in the use of Microsoft Word, PowerPoint and Excel About our Business SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. Were investing £20.5bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme. Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ??Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB). SSE Airtricity is Ireland’s second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Help us power change. Whats in it for you? An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE to find out more. Next Steps All applications should be submitted online, and we’ll be back in touch after the vacancy closing date to let you know the outcome. If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on . Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check. Skills: Training Operations Customer Service Benefits: bonus