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For Companies At a Glance
- Tasks: Engage with customers to recover payments and provide top-notch service.
- Company: Join SSE, a leader in renewable energy and sustainability.
- Benefits: Enjoy flexible work options, healthcare discounts, and generous family leave.
- Why this job: Be part of a mission-driven company tackling climate change while developing your skills.
- Qualifications: Experience in credit control or customer accounts is essential; strong communication skills are a must.
- Other info: SSE values diversity and offers support for all applicants.
The predicted salary is between 26000 - 32000 £ per year.
Base Location: Belfast Salary: £26,000 – £32,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role Were looking for a Collections Specialist to monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills. You will offer advice and flexible repayment plans in accordance with customers ability to pay action incoming workflow (calls, emails and letters), action and escalate queries that are preventing payment, and work with colleagues and customers to resolve these promptly help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly actively engage in projects and business improvement initiatives analyse data, update monthly reports and KPIs, and provide regular reports and updates to management team to ensure individual and team objectives are met You have experience in a credit control or customer accounts environment, working directly with customers to resolve queries and recover payments due good numerical and analytical skills with excellent attention to detail and accuracy a hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative strong communication, negotiating and problem-solving capability a high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills About SSE SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re building the world\’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on to discuss how we can support you. We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work. Skills: Collections Customer Service Credit Control Benefits: bonus
Collections Specialist employer: SSE Renewables Holding (UK) Ltd
Contact Detail:
SSE Renewables Holding (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarize yourself with the specific debt recovery policies and regulations that SSE follows, especially those related to vulnerable customers. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Brush up on your numerical and analytical skills, particularly in Excel. Being able to analyze data effectively and present it clearly will be crucial in this role, so consider practicing with real-world scenarios or datasets.
✨Tip Number 3
Prepare for potential role-play scenarios during the interview where you may need to demonstrate your communication and negotiation skills. Think of examples from your past experiences where you successfully resolved customer queries or recovered payments.
✨Tip Number 4
Research SSE's initiatives towards net zero and their commitment to renewable energy. Showing that you align with their values and understand their mission can set you apart as a candidate who is not just looking for a job, but is genuinely interested in contributing to their goals.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Collections Specialist. Highlight your experience in credit control and customer service, focusing on how you've successfully resolved queries and recovered payments.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your numerical and analytical skills, attention to detail, and any relevant IT proficiency, especially in Microsoft Office and Excel.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication, negotiating, and problem-solving abilities. Use specific examples from your past work to demonstrate how you can contribute to SSE's goals and values.
Follow Application Instructions: Ensure you apply through the SSE website as specified. Double-check that all required documents are uploaded and that your application is complete before hitting submit.
How to prepare for a job interview at SSE Renewables Holding (UK) Ltd
✨Showcase Your Customer Service Skills
As a Collections Specialist, you'll need to demonstrate your ability to engage with customers effectively. Prepare examples of how you've resolved customer queries in the past and highlight your strong communication skills.
✨Highlight Your Analytical Abilities
Since the role requires good numerical and analytical skills, be ready to discuss your experience with data analysis. Bring examples of reports or KPIs you've worked on and how they contributed to business improvement.
✨Demonstrate Problem-Solving Capabilities
Prepare to discuss specific challenges you've faced in credit control or customer accounts environments. Explain how you approached these problems and the solutions you implemented to recover payments.
✨Familiarize Yourself with Regulatory Obligations
Understanding the regulatory obligations related to debt recovery is crucial. Research SSE's policies and be prepared to discuss how you would ensure compliance, especially when dealing with vulnerable customers.
