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For Companies At a Glance
- Tasks: Engage with customers to recover payments and provide top-notch service.
- Company: Join SSE, a leader in renewable energy and sustainability.
- Benefits: Enjoy flexible work options, healthcare discounts, and generous family entitlements.
- Why this job: Be part of a mission-driven company tackling the climate crisis while developing your skills.
- Qualifications: Experience in credit control or customer accounts with strong analytical and communication skills.
- Other info: SSE values diversity and offers support for all applicants.
The predicted salary is between 26000 - 32000 £ per year.
Base Location: Belfast Salary: £26,000 – £32,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role Were looking for a Collections Specialist to monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills. You will offer advice and flexible repayment plans in accordance with customers ability to pay action incoming workflow (calls, emails and letters), action and escalate queries that are preventing payment, and work with colleagues and customers to resolve these promptly help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly actively engage in projects and business improvement initiatives analyse data, update monthly reports and KPIs, and provide regular reports and updates to management team to ensure individual and team objectives are met You have experience in a credit control or customer accounts environment, working directly with customers to resolve queries and recover payments due good numerical and analytical skills with excellent attention to detail and accuracy a hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative strong communication, negotiating and problem-solving capability a high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills About SSE SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work. Skills: Collections Customer Service Credit Control Benefits: bonus
Collections Specialist employer: SSE Renewables Holding (UK) Ltd
Contact Detail:
SSE Renewables Holding (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarize yourself with the specific regulations and policies related to debt recovery, especially those that pertain to vulnerable customers. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Brush up on your numerical and analytical skills, particularly in Excel. Being able to analyze data effectively and present it clearly will be a key part of your role, so showcasing these skills during any discussions can set you apart.
✨Tip Number 3
Prepare examples from your past experience where you've successfully resolved customer queries or negotiated payment plans. Highlighting your problem-solving capabilities and customer service excellence will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your flexibility and ability to multitask by discussing how you've managed competing priorities in previous roles. This is crucial for a Collections Specialist, as you'll need to handle various tasks simultaneously while maintaining high service standards.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Collections Specialist position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in credit control or customer accounts. Include specific examples of how you've successfully resolved queries and recovered payments in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication, negotiating, and problem-solving skills. Mention your ability to engage with customers and provide high levels of service, as well as your analytical skills.
Follow Application Instructions: Ensure you apply through the SSE website using the 'Apply Now' box. Double-check that all required documents are uploaded and that your application is complete before submission.
How to prepare for a job interview at SSE Renewables Holding (UK) Ltd
✨Showcase Your Customer Service Skills
As a Collections Specialist, you'll need to demonstrate your ability to engage with customers effectively. Prepare examples of how you've resolved customer queries in the past and highlight your strong communication skills.
✨Highlight Your Analytical Abilities
The role requires good numerical and analytical skills. Be ready to discuss your experience with data analysis and how you've used it to improve processes or achieve targets in previous roles.
✨Demonstrate Problem-Solving Capabilities
Prepare to discuss specific instances where you've successfully negotiated payment plans or resolved complex issues. This will show your potential employer that you can handle challenging situations with ease.
✨Familiarize Yourself with Regulatory Obligations
Understanding the regulatory environment is crucial for this role. Brush up on relevant debt recovery policies and be prepared to discuss how you would ensure compliance while supporting vulnerable customers.
