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- Tasks: Join us as a Back Office Administrator, ensuring smooth customer experiences with pre-paid meters.
- Company: SSE is a leading energy company committed to a net zero world and renewable energy solutions.
- Benefits: Enjoy hybrid working, performance bonuses, healthcare discounts, and flexible family entitlements.
- Why this job: Be part of a team driving operational excellence while making a positive impact on the environment.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: We promote an inclusive workplace and welcome diverse applicants.
The predicted salary is between 25200 - 30240 £ per year.
Base Location: Belfast (hybrid working pattern with a mix of office and remote working) Salary: From £25,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role As one of our Back Office Administrators, you\’ll work closely with other departments to ensure our customer\’s pre-paid journey is a smooth experience. You will Take ownership of daily work queues and resolve outstanding queries through to resolution Ensure timely and accurate processing of statements, managing validation queues effectively Manage internal / external communication channels, including phone lines, email and post to address and resolve customer queries within SLA Challenge the status quo and contribute to operational excellence discussions by continuously suggesting ways to improve Provide support to other Home Energy teams as needed, demonstrating flexibility and teamwork You have Demonstrable experience working within a customer focused environment with a passion for delivering excellent customer service The ability to support various operational areas and solve problems innovatively A customer and quality-focus alongside exceptional organisational skills and strong attention to detail An open and flexible workstyle with the ability to work under pressure and to deadlines A professional telephone manner with excellent communication skills alongside proficient computer skills, including Microsoft Office suite – Excel, Outlook, Word About SSE SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re building the world\’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on to discuss how we can support you. We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work. Skills: Administration Customer Service Excel Benefits: bonus
Back Office Administrator - Pre Paid Meters employer: SSE Renewables Holding (UK) Ltd
Contact Detail:
SSE Renewables Holding (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Administrator - Pre Paid Meters
✨Tip Number 1
Familiarize yourself with the specific customer service processes related to pre-paid meters. Understanding the common queries and issues customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Highlight your experience in managing communication channels effectively. Be prepared to discuss examples of how you've resolved customer queries through various platforms, showcasing your ability to work under pressure.
✨Tip Number 3
Showcase your proficiency in Microsoft Office, especially Excel. Consider preparing a few examples of how you've used these tools to improve efficiency or manage data in previous roles.
✨Tip Number 4
Emphasize your flexibility and teamwork skills. Be ready to share instances where you've collaborated with other departments to enhance customer experiences, as this aligns with the role's requirements.
We think you need these skills to ace Back Office Administrator - Pre Paid Meters
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. Use specific examples that demonstrate your problem-solving skills and attention to detail, as these are key for the Back Office Administrator role.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to work under pressure. Mention how your skills align with the responsibilities of the role, such as managing communication channels and resolving queries.
Highlight Relevant Skills: Emphasize your proficiency in Microsoft Office, particularly Excel, as well as your strong communication skills. These are essential for effectively managing internal and external communications and processing statements accurately.
Show Enthusiasm for SSE's Mission: Demonstrate your interest in SSE's commitment to renewable energy and their ambitious targets for a net zero world. This shows that you align with the company's values and are motivated to contribute to their goals.
How to prepare for a job interview at SSE Renewables Holding (UK) Ltd
✨Show Your Customer Service Passion
Make sure to highlight your experience in customer-focused environments. Share specific examples of how you've gone above and beyond to deliver excellent service, as this role heavily emphasizes customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to solve problems innovatively. Think of examples that showcase your ability to manage queries effectively and contribute to operational excellence.
✨Highlight Your Organizational Skills
Since the role requires strong attention to detail and organizational skills, be ready to talk about how you prioritize tasks and manage your time, especially under pressure or tight deadlines.
✨Communicate Clearly and Professionally
Practice your communication skills, particularly over the phone and via email. The interviewers will be looking for a professional telephone manner and clarity in your responses, so make sure to convey your thoughts clearly.
