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- Tasks: Join us as a Back Office Administrator, ensuring smooth pre-paid customer journeys.
- Company: SSE is a leading energy company committed to a net zero world with innovative green solutions.
- Benefits: Enjoy hybrid working, performance bonuses, and perks like healthcare discounts and wellbeing support.
- Why this job: Be part of a team driving operational excellence while making a positive impact on the environment.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: We promote an inclusive workplace and welcome diverse applicants.
The predicted salary is between 25200 - 30240 £ per year.
Base Location: Belfast (hybrid working pattern with a mix of office and remote working) Salary: From £25,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role As one of our Back Office Administrators, you’ll work closely with other departments to ensure our customer’s pre-paid journey is a smooth experience. You will Take ownership of daily work queues and resolve outstanding queries through to resolution Ensure timely and accurate processing of statements, managing validation queues effectively Manage internal / external communication channels, including phone lines, email and post to address and resolve customer queries within SLA Challenge the status quo and contribute to operational excellence discussions by continuously suggesting ways to improve Provide support to other Home Energy teams as needed, demonstrating flexibility and teamwork You have Demonstrable experience working within a customer focused environment with a passion for delivering excellent customer service The ability to support various operational areas and solve problems innovatively A customer and quality-focus alongside exceptional organisational skills and strong attention to detail An open and flexible workstyle with the ability to work under pressure and to deadlines A professional telephone manner with excellent communication skills alongside proficient computer skills, including Microsoft Office suite – Excel, Outlook, Word About SSE SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work. Skills: Administration Customer Service Excel Benefits: bonus
Back Office Administrator - Pre Paid Meters employer: SSE Renewables Holding (UK) Ltd
Contact Detail:
SSE Renewables Holding (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Administrator - Pre Paid Meters
✨Tip Number 1
Familiarize yourself with the specific customer service processes and tools used in the energy sector. Understanding how pre-paid meters work and the common issues customers face will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in managing communication channels effectively. Be prepared to discuss examples of how you've resolved customer queries through various platforms, as this is crucial for the Back Office Administrator role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've challenged the status quo in previous roles. This will demonstrate your ability to contribute to operational excellence discussions.
✨Tip Number 4
Since the role requires flexibility and teamwork, think of instances where you've successfully collaborated with other departments or teams. Being able to illustrate your adaptability will be a key asset in your application.
We think you need these skills to ace Back Office Administrator - Pre Paid Meters
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Back Office Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Emphasize your experience in customer-focused environments. Provide specific examples of how you've delivered excellent customer service and resolved queries effectively, as this is crucial for the role.
Showcase Organizational Skills: Demonstrate your exceptional organizational skills and attention to detail in your CV and cover letter. Mention any tools or methods you use to manage tasks efficiently, especially in a fast-paced environment.
Prepare for Online Application: Ensure you have all necessary documents ready for the online application process. This includes an updated CV, a tailored cover letter, and any other required information. Remember, applications must be submitted online through the SSE website.
How to prepare for a job interview at SSE Renewables Holding (UK) Ltd
✨Show Your Customer Service Passion
Make sure to highlight your experience in customer-focused environments. Share specific examples of how you've gone above and beyond to deliver excellent service, as this role heavily emphasizes customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to solve problems innovatively. Think of examples that showcase your ability to manage queries effectively and contribute to operational excellence.
✨Highlight Your Organizational Skills
Since the role requires managing daily work queues and resolving outstanding queries, be ready to talk about your organizational strategies. Discuss how you prioritize tasks and ensure timely processing of statements.
✨Communicate Clearly and Professionally
Given the importance of internal and external communication, practice articulating your thoughts clearly. Use examples that demonstrate your professional telephone manner and proficiency with Microsoft Office tools, especially Excel.
