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- Tasks: Build strong relationships with energy brokers and ensure top-notch customer service.
- Company: Join SSE plc, a leader in renewable energy solutions.
- Benefits: Enjoy 34 days holiday, enhanced leave, and discounted healthcare.
- Why this job: Make a real impact in the race to net zero while developing your career.
- Qualifications: Experience in customer relationship management and excellent problem-solving skills.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 29504 - 34757 £ per year.
About The Role
Base Location: Reading/Cardiff/Perth. This is a hybrid role which requires a minimum of two days per week to be completed within the advertised location.
Salary: £34,479 – £40,939 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
What is the Role?
As an TPI Relationship Manager, you will be responsible for acting as a conduit between SSE’s Commercial Third-Party Intermediaries & Energy Brokers and our Customer Contact Teams. You will oversee a defined portfolio of intermediaries, providing a point of escalation for any urgent queries or concerns raised by their associated SME customers, including those unresolved within our standard operational Business SLAs. You will be required within the role to utilise your problem‑solving skills to identify the actions needed to resolve the Broker’s concerns, mobilise the necessary stakeholders required for resolution & ensure the actions are delivered inline with SSE’s standard operating practises.
Working closely with our Sales and Service teams, you will cultivate excellent relationships with all internal and external stakeholders, allowing you to proactively assess the service needs of your individual clients, to determine opportunities to continue to deliver exceptional Customer Service.
As part of your role, you will:
- Own the service relationship with your assigned brokers, acting as an ambassador for SSE, proactively ensuring that we are offering a high level of Customer Service
- Cultivate strong working relationships with both internal and external stakeholders linked to your portfolio
- Organise & attendance regular meetings with your defined TPI / Energy Brokers to ensure customer satisfaction levels are within expected levels
- Support the Sales team throughout the tendering process to ensure individual customer needs are achievable
- Collaborate with Internal service teams within Business Energy to seek resolution for concerns impacting your portfolio
- Proactively manage your broker portfolio ensuring all commitments are kept, whilst also identifying future opportunities to improve service, efficiency and direct customer experience.
- Provide feedback and insight to the Service leadership teams to support enhancements to customer experience
The role is an excellent opportunity to support career advancement within SSE, with success in this role providing both exposure and opportunity to develop transferrable skills in managerial and stakeholder management positions.
What do I need?
- Experience with the Energy Industry
- Previous experience of managing customer relationships within a Customer Service environment
- Excellent planning and organisational skills.
- Analytical and problem‑solving ability.
- Demonstratable experience of successful stakeholder engagement.
- Ability to present information to varying stakeholder groups
About Our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers\’ changing needs for tomorrow and bring long‑term success for businesses. Part of SSE plc, the UK and Ireland\’s largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE\’s own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long‑term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure – the low‑carbon solutions they need to succeed in the race to net zero.
What’s in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.
Next Steps
All applications should be submitted online, and I\’ll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Zoe at zoe.gillespie@sse.com.
As a courtesy, please let your current line manager know you are applying.
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TPI Relationship Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPI Relationship Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SSE plc on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching SSE’s values and recent projects. Show us you’re genuinely interested in the company and how you can contribute to their mission of net zero. Tailor your answers to reflect this!
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about specific situations where you've excelled in customer service or stakeholder engagement. Be ready to impress us with your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the SSE team. Good luck!
We think you need these skills to ace TPI Relationship Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the TPI Relationship Advisor role. Highlight your experience in managing customer relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your planning, organisational, and problem-solving abilities. This will help us see how you can handle the responsibilities of the role.
Be Personable: As a TPI Relationship Advisor, building relationships is key. Let your personality shine through in your application. We’re looking for someone who can connect with both internal and external stakeholders, so show us your communication style!
Apply Through Our Website: Remember to submit your application through our careers site. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team at SSE!
How to prepare for a job interview at SSE PLC
✨Know Your Stakeholders
Before the interview, research SSE plc and their approach to customer relationships. Understand who the key stakeholders are in the TPI space and be ready to discuss how you would engage with them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Highlight your analytical skills and how they can benefit SSE's commitment to exceptional customer service.
✨Demonstrate Relationship Building
Think of specific instances where you've cultivated strong relationships with clients or colleagues. Be ready to explain how you would apply these skills to manage your broker portfolio and enhance customer satisfaction at SSE.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future goals, especially regarding their sustainability initiatives. This shows your genuine interest in the position and aligns with SSE's mission towards net zero.