At a Glance
- Tasks: Manage smart accounts and ensure accurate billing for internal customers.
- Company: Join SSE Energy Solutions, a leader in renewable energy.
- Benefits: Enjoy 34 days annual leave, enhanced family leave, and discounted healthcare.
- Other info: Flexible working options available in a diverse and inclusive environment.
- Why this job: Be part of the race to net zero and make a real impact.
- Qualifications: Understanding of smart processes and excellent analytical skills required.
The predicted salary is between 29504 - 34757 £ per year.
5 days ago Be among the first 25 applicants
Base Location: Cardiff, Reading or Perth
Salary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Fixed Term Contract or Secondment (12 Months)| Full Time or Part Time | Flexible First options available
What is the Role?
- Managing cases raised by internal customers relating to smart accounts in the system, ensuring setup to bill correctly, data collection recorded and ECOES register flag maintained for all supply gains and meter exchanges.
- Managing scenario\'s and messages in the system relating to smart meter installations and exchanges.
- First point of contact via telephone and email for internal customers on matters relating to smart, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
- Managing smart cos gains/loss scenarios ensuring these are progressed in a timely manner.
- Working with third parties to help resolve installation and incorrect meter detail issues.
- Understanding of the smart customer journey with the ability to articulate in detailed understanding of Smart processes – SMETS1, SMETS2, gains, installation, commissioning, billing.
- Knowledge of MOP processes eg. installation and commissioning
- Ability to work with 3rd party service providers and ensure SSE Business Energy’s requirements remain prioritised at all times
- Ability to be flexible and respond quickly. Projects and smart processes are constantly evolving which requires continuous exchanges with project teams and third parties to stay informed and ensure the team carries out the correct actions or pass on the correct information.
- Excellent numeracy, analytical and stakeholder management skills.
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers\' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland\'s largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE\'s own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
What\'s in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for \'Inclusion & Diversity at SSE\' to find out more.
What happens now?
All applications should be made online, and I\'ll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact zoe.gillespie@sse.com
Before commencing your role with SSE, you\'ll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
General Business, Administrative, and Customer ServiceIndustries
Utilities, Oil and Gas, and Renewable Energy Semiconductor Manufacturing
Referrals increase your chances of interviewing at SSE plc by 2x
Get notified about new Operations Advisor jobs in Reading, England, United Kingdom.
Aldermaston, England, United Kingdom 1 day ago
Weybridge, England, United Kingdom 2 weeks ago
Regional Operations Manager - Dangerous Goods
Stanwell Moor, England, United Kingdom 14 hours ago
Didcot, England, United Kingdom 1 week ago
Maidenhead, England, United Kingdom 1 month ago
Woking, England, United Kingdom 1 week ago
Assistant Manager - Global Service Operations
High Wycombe, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 1 week ago
Reading, England, United Kingdom 3 weeks ago
Oxford, England, United Kingdom 2 weeks ago
Operations Communications & Events Manager
Woking, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 1 week ago
Patient Support Operations Manager (Digital Clinic)
Reading, England, United Kingdom 2 weeks ago
Operations Performance Manager - Learning Disabilities and Autism Support
Thame, England, United Kingdom 3 hours ago
Oxford, England, United Kingdom 1 month ago
Shift Leader/Manager - M&E Operations mission critical facilities
Oxfordshire, England, United Kingdom 6 days ago
Wallingford, England, United Kingdom 5 days ago
High Wycombe, England, United Kingdom 1 month ago
High Wycombe, England, United Kingdom 1 month ago
Logistics Operations Systems Manager (m/f/x)
Reading, England, United Kingdom 2 weeks ago
Woking, England, United Kingdom 4 weeks ago
Oxford, England, United Kingdom 3 months ago
Oxford, England, United Kingdom 3 hours ago
Abingdon-On-Thames, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSmart Technical Operations Advisor in Reading employer: SSE PLC
SSE Energy Solutions is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With flexible working options, generous annual leave, and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while contributing to the vital mission of achieving net zero. Located in vibrant cities like Cardiff, Reading, and Perth, team members enjoy a dynamic environment that fosters collaboration and innovation in the renewable energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Technical Operations Advisor in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Smart Technical Operations Advisor in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE PLC:Your cover letter is your chance to shine! Tell us why you want to work at SSE PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE PLC!
How to prepare for a job interview at SSE PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
