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- Tasks: Manage smart accounts and ensure accurate billing for internal customers.
- Company: Join SSE Energy Solutions, a leader in renewable energy.
- Benefits: Enjoy 34 days annual leave, enhanced family leave, and discounted healthcare.
- Other info: Flexible working options available in a diverse and inclusive environment.
- Why this job: Be part of the race to net zero and make a real impact.
- Qualifications: Understanding of smart processes and excellent analytical skills required.
The predicted salary is between 29504 - 34757 £ per year.
5 days ago Be among the first 25 applicants
Base Location: Cardiff, Reading or Perth
Salary: £29,504 – £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Fixed Term Contract or Secondment (12 Months)| Full Time or Part Time | Flexible First options available
What is the Role?
- Managing cases raised by internal customers relating to smart accounts in the system, ensuring setup to bill correctly, data collection recorded and ECOES register flag maintained for all supply gains and meter exchanges.
- Managing scenario\’s and messages in the system relating to smart meter installations and exchanges.
- First point of contact via telephone and email for internal customers on matters relating to smart, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
- Managing smart cos gains/loss scenarios ensuring these are progressed in a timely manner.
- Working with third parties to help resolve installation and incorrect meter detail issues.
What do I need?
- Understanding of the smart customer journey with the ability to articulate in detailed understanding of Smart processes – SMETS1, SMETS2, gains, installation, commissioning, billing.
- Knowledge of MOP processes eg. installation and commissioning
- Ability to work with 3rd party service providers and ensure SSE Business Energy’s requirements remain prioritised at all times
- Ability to be flexible and respond quickly. Projects and smart processes are constantly evolving which requires continuous exchanges with project teams and third parties to stay informed and ensure the team carries out the correct actions or pass on the correct information.
- Excellent numeracy, analytical and stakeholder management skills.
About Our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers\’ changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland\’s largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE\’s own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure – the low-carbon solutions they need to succeed in the race to net zero.
What\’s in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for \’Inclusion & Diversity at SSE\’ to find out more.
What happens now?
All applications should be made online, and I\’ll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact zoe.gillespie@sse.com
Before commencing your role with SSE, you\’ll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
General Business, Administrative, and Customer Service
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Industries
Utilities, Oil and Gas, and Renewable Energy Semiconductor Manufacturing
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Smart Technical Operations Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Technical Operations Advisor
✨Tip Number 1
Get to know the company inside out! Research SSE Energy Solutions and understand their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Smart Technical Operations Advisor, you'll be the first point of contact for internal customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can articulate your understanding of smart processes clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and even lead to referrals, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining SSE and ready to take the next step in your career.
We think you need these skills to ace Smart Technical Operations Advisor
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the smart customer journey and processes like SMETS1 and SMETS2. We want to see that you can articulate your knowledge clearly in your application.
Tailor Your Application: Don’t just send a generic CV! Highlight your relevant experience and skills that match the job description. Show us why you’re the perfect fit for the Smart Technical Operations Advisor role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Remember to submit your application through our careers site. It’s the best way to ensure we receive your details and can get back to you quickly after the closing date!
How to prepare for a job interview at SSE PLC
✨Know Your Smart Stuff
Make sure you brush up on your knowledge of smart processes like SMETS1 and SMETS2. Being able to articulate the smart customer journey will show that you understand the role inside out, which is crucial for a Smart Technical Operations Advisor.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in the past, especially when working with third parties. This role involves managing scenarios and messages, so demonstrating your ability to handle challenges efficiently will set you apart.
✨Be Ready for Flexibility
Since projects and processes are constantly evolving, be prepared to discuss how you've adapted to change in previous roles. Highlighting your flexibility and quick response to new information will resonate well with the interviewers.
✨Engage with Stakeholders
Think about your experience in stakeholder management and be ready to share specific instances where you've successfully communicated with different parties. This will show that you can maintain strong relationships, which is key in this position.