At a Glance
- Tasks: Engage with customers about smart metering and manage their appointments.
- Company: Join SSE plc, a leader in the energy sector with a focus on customer service.
- Benefits: Enjoy flexible benefits, including private healthcare discounts and a supportive work culture.
- Other info: Part-time position with a dynamic team and opportunities for growth.
- Why this job: Make a difference in customer experiences while working in a hybrid role.
- Qualifications: Strong communication skills and basic IT knowledge are essential.
The predicted salary is between 12 - 15 € per hour.
SSE plc is seeking a part-time advisor for smart metering appointments in Cardiff or Reading. You will facilitate customer conversations about smart metering, manage appointments, and excel in delivering customer service.
Successful candidates will possess:
- Excellent communication skills
- Basic IT knowledge
- An understanding of the energy industry's requirements
This hybrid role includes working in-office at least two days a week and offers various flexible benefits like private healthcare discounts and a supportive work environment.
Smart Metering Customer Advisor - Part-Time, Hybrid employer: SSE PLC
SSE plc is an excellent employer that prioritises employee well-being and development, offering a supportive work environment in Cardiff or Reading. With flexible benefits such as private healthcare discounts and opportunities for growth within the energy sector, employees can thrive both personally and professionally while contributing to meaningful customer interactions in smart metering.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Metering Customer Advisor - Part-Time, Hybrid
✨Tip Number 1
Get to know the company! Research SSE plc and their approach to smart metering. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer conversations, try role-playing with a friend or family member. This will help you feel more confident when discussing smart metering with potential customers.
✨Tip Number 3
Show off your IT skills! Brush up on basic IT knowledge relevant to the role. Being tech-savvy can really set you apart, especially when managing appointments and using customer service software.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us that you're serious about joining our team at SSE plc. Don't miss out on this opportunity!
We think you need these skills to ace Smart Metering Customer Advisor - Part-Time, Hybrid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Smart Metering Customer Advisor role. Highlight your communication skills and any relevant experience in customer service or the energy sector to show us you’re the perfect fit!
Show Off Your IT Skills:Since basic IT knowledge is a must, don’t forget to mention any software or tools you’re familiar with. We want to see how tech-savvy you are, so include examples of how you've used IT in previous roles.
Be Personable:In your written application, let your personality shine through! We’re looking for someone who can engage with customers effectively, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at SSE PLC
✨Know Your Smart Metering Stuff
Make sure you brush up on smart metering basics and the energy industry. Understanding how smart meters work and their benefits will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves customer conversations, practice articulating your thoughts clearly. You might want to role-play with a friend or family member to simulate customer interactions and get comfortable with handling different scenarios.
✨Get Familiar with IT Tools
Basic IT knowledge is key for this position. Familiarise yourself with common software used in customer service roles, like CRM systems or appointment scheduling tools. This will demonstrate your readiness to hit the ground running.
✨Emphasise Flexibility and Team Spirit
As this is a hybrid role, highlight your ability to adapt to both in-office and remote work. Share examples of how you've successfully collaborated with teams in different settings, showcasing your flexibility and commitment to delivering great customer service.
