At a Glance
- Tasks: Engage with customers to book smart metering appointments and provide exceptional service.
- Company: Join SSE, a leader in the energy sector, driving the net zero transition.
- Benefits: Enjoy flexible working, healthcare discounts, wellbeing support, and generous family entitlements.
- Other info: SSE values diversity and offers support for all applicants.
- Why this job: Be part of a mission to transform energy solutions while enhancing customer experiences.
- Qualifications: Basic IT skills, communication prowess, and customer service experience are essential.
The predicted salary is between 29504 - 34757 £ per year.
Base Location:Reading or Cardiff Ty Calon
Salary:£29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern:Fixed Term Contract | Full Time |Flexible Firstoptions available
The role
As part of the smart metering campaign team you will work on a dialler or inbound phone line to contact customers based on smart campaigns to arrange smart metering appointments and overcome customer objections to smart metering using various objection handling techniques. Being on hand to support our customers in the transition to a 4G smart metering network, we need someone who can carry out all campaign activities efficiently whilst delivering a superior customer experience. Speaking directly to customers in accordance to the campaigns theme and being advocates for smart for our internal teams and customers alike. Ensuring that customers are fully aware of all the benefits of smart metering and converting customer contact in to appointment bookings.
You will
- Have Smart Meter upgrade conversations.
- Book smart metering appointments to a high standard
- Handle customer phone and email enquiries
- Record all customer interactions according to standard operating procedures.
- Deliver an exceptional customer experience.
- Work within policies, processes and systems and advise of any issues which impede your, or the team’s performance
You have
- Some knowledge of smart metering or the energy industry
- Basic IT knowledge including Microsoft Applications
- Excellent communication skills, both verbal and written
- Experience of working in a Customer Service environment
- Organising and prioritising your individual workload
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\'re building the world\'s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutionssupport UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.
We\'re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\'ll be in touch after the closing date to let you know if we\'ll be taking your application further. If you\'re offered a role with SSE, you\'ll need to complete a criminality check and a credit check before you start work.
#LI-ZG1
#LI-Hybrid
#J-18808-LjbffrSmart Campaign Advisor in Cardiff employer: SSE PLC
SSE is an exceptional employer, offering a dynamic work environment in Reading or Cardiff that prioritises employee wellbeing and professional growth. With a commitment to sustainability and innovation in the energy sector, employees benefit from flexible working options, comprehensive health benefits, and generous family entitlements, all while contributing to a meaningful mission of achieving net zero. Join a diverse team where your contributions are valued, and you can thrive in a supportive culture focused on inclusivity and development.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Campaign Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Smart Campaign Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE PLC:Your cover letter is your chance to shine! Tell us why you want to work at SSE PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE PLC!
How to prepare for a job interview at SSE PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
