Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service design and transition for seamless digital experiences in a dynamic team.
- Company: Join SSE, a pioneering energy company committed to a net zero future.
- Benefits: Enjoy flexible working, healthcare discounts, wellbeing support, and generous family entitlements.
- Other info: SSE values diversity and offers support for all applicants.
- Why this job: Be part of a mission-driven team improving service quality and operational efficiency.
- Qualifications: Strong service management knowledge with ITIL v4 accreditation and experience in complex organisations.
The predicted salary is between 50000 - 75000 £ per year.
Overview
Base Location: Perth, Aberdeen, Inverness or Glasgow
Salary: £50,100 – £75,100 + performance related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
Candidates for this role will be required to obtain vetting to SC level through UK Government. The criteria normally includes 5 years UK residency, further information can be found in UK Government guidance.
The role
The Service Design and Transition Lead is a pivotal role within SSE Transmission’s Digital team, responsible for ensuring that new and enhanced Operational Technology (OT) and IT services are effectively designed, transitioned, and embedded into live operations.
We’re seeking a candidate who is passionate about delivering seamless, secure, and resilient service experiences, ensuring continuity between design, build, and operation in an increasingly digitalised operational environment.
This role underpins the reliability, safety, and performance of SSE’s critical OT infrastructure, enabling the organisation to meet regulatory obligations and support the growing demands of the transmission network.
You Will
- Lead service design and transition for OT and IT services, ensuring operational readiness, security, and regulatory compliance.
- Define and document service support models for OT systems and digital platforms, including incident response, maintenance, and third-party engagement.
- Develop and manage transition plans that minimise operational disruption and maintain compliance with NIS Regulations and industry standards.
- Translate technical designs (ODS, IDS, architecture blueprints) into practical service design deliverables and support models.
- Collaborate and govern across teams to ensure end-to-end service assurance, risk mitigation, and continual improvement within the service management framework.
You Have
- Proven experience delivering service design and transition in regulated or critical infrastructure sectors (e.g., utilities, energy, manufacturing).
- Strong understanding of Operational Technology (OT) environments and IT/OT integration (e.g., SCADA, substation automation, control systems).
- Deep knowledge of ITIL v4 practices, especially Service Design, Transition, and Continual Improvement.
- Skilled in translating technical designs into practical, supportable service models and managing third-party suppliers/integrators for service accountability.
- Excellent stakeholder engagement and communication abilities with a strategic, analytical mindset focused on operational impact and practical solutions.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\\\’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world\\\’s largest offshore wind farm and transform the grid to deliver greener electricity to millions.
Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David on david.brickell@sse.com / 01738 275846 to discuss how we can support you.
We\\\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\\\’ll be in touch after the closing date to let you know if we\\\’ll be taking your application further. If you\\\’re offered a role with SSE, you\\\’ll need to complete a criminality check and a credit check before you start work.
#J-18808-Ljbffr
Service Design and Transition Lead employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Lead
✨Tip Number 1
Familiarise yourself with the latest service management best practices, especially ITIL v4. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to service excellence.
✨Tip Number 2
Network with professionals in the utilities and operational technology sectors. Engaging with industry peers can provide insights into current trends and challenges, which you can discuss during your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed service transitions in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 4
Research SSE's recent projects and initiatives, particularly those related to digital services and sustainability. Showing that you understand their goals and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Service Design and Transition Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Service Design and Transition Lead position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise your experience in service design and transition, particularly in large organisations. Use specific examples to demonstrate your understanding of service management best practices and any relevant accreditations like ITIL v4.
Showcase Problem-Solving Skills: Illustrate your strategic and proactive approach to problem-solving. Provide examples of how you've identified opportunities for process improvements and successfully implemented changes in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for seamless service experiences. Discuss your user-focused mindset and how you can contribute to the company's operational goals and strategic initiatives.
How to prepare for a job interview at SSE PLC
✨Understand Service Management Best Practices
Make sure you have a solid grasp of service management best practices, especially ITIL v4. Be prepared to discuss how you've applied these principles in your previous roles, particularly in service design and transition.
✨Showcase Your Strategic Problem-Solving Skills
Demonstrate your ability to think strategically and proactively when it comes to problem-solving. Prepare examples of how you've tackled complex issues in the past and how your decisions impacted the wider business.
✨Highlight Your Cross-Functional Experience
Since this role requires collaboration across various teams, be ready to share experiences where you've successfully worked in cross-functional environments. Discuss how you adapted to changes and ensured smooth transitions.
✨Prepare for Questions on Operational Efficiency
Expect questions about how you've identified and implemented process improvements in previous roles. Think of specific instances where your initiatives led to enhanced service delivery or operational efficiency.