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For Companies At a Glance
- Tasks: Help customers switch energy providers and ensure they stay with SSE Airtricity.
- Company: Join a leading energy company focused on sustainability and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working, and wellness perks like free online GP services.
- Why this job: Be part of a vibrant team making a real impact in the energy sector.
- Qualifications: Friendly, motivated individuals with strong communication skills and a desire to learn.
- Other info: Flexible working options and a supportive environment for personal growth.
The predicted salary is between 24000 - 28000 £ per year.
Base Location:
Belfast (hybrid working pattern)
Salary:
£28,000 OTE (base £24,580 + bonus) and a range of benefits to support your finances, wellbeing and family.
Working Pattern:
Permanent | Full Time | Flexible First options available
The role
As part of our Home Energy team, you\’ll work on a range of different campaigns to help domestic energy customers switch to and stay with SSE Airtricity.
We’re focused on being an outstanding place to work, which enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we\’re currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 – 20:00, Monday to Friday, so there\’s no weekend work at all!
Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You\’ll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.
Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.
You will
- Answer service only inbound customer calls
- Help customers through the energy switching process and help to retain existing customers
- Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting
- Support SSE Airtricity\’s ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures
- Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers
You have
- A committed and friendly nature – keen to learn and work in a competitive, supportive and fun environment
- The ability to work independently, with initiative, delivering against assigned objectives
- Strong interpersonal and communication skills – enjoy working in a great team and helping customers understand the benefits of SSE Airtricity
- The ability to work on computer systems in a process-driven environment
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world\’s largest offshore wind farm and transform the grid to deliver greener electricity to millions.
SSE Airtricity supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.
We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work.
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Sales and Retention Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Retention Advisor
✨Tip Number 1
Get to know the company! Research SSE Airtricity and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Retention Advisor
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your background aligns with the Sales and Retention Advisor role and how you can help our customers switch and stay with SSE Airtricity.
Show Your Communication Skills: Since this role involves helping customers, it’s crucial to demonstrate your strong interpersonal and communication skills in your application. Use clear and concise language to convey your thoughts and ideas.
Apply Online: Remember, we only accept applications made online through our website. So, make sure to hit that 'Apply Now' button and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at SSE PLC
✨Know Your Stuff
Before the interview, make sure you understand SSE Airtricity's services and values. Familiarise yourself with their energy switching process and the benefits they offer to customers. This will show your enthusiasm for the role and help you answer questions confidently.
✨Show Off Your People Skills
As a Sales and Retention Advisor, strong interpersonal skills are key. Prepare examples of how you've successfully communicated with customers in the past. Think about times when you’ve resolved issues or helped someone understand a product better – these stories will highlight your ability to connect with customers.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice handling common customer queries or objections related to energy switching. This will not only demonstrate your problem-solving skills but also your ability to think on your feet and provide excellent customer service.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.