At a Glance
- Tasks: Lead service resilience and continuity for critical IT services in a dynamic environment.
- Company: Join SSE, a leader in energy transition and innovative technology solutions.
- Benefits: Enjoy competitive salary, flexible working, and extensive wellbeing perks.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact on business-critical services while ensuring operational excellence.
- Qualifications: Strong IT service knowledge and experience in multi-supplier environments required.
The predicted salary is between 51600 - 77400 £ per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant or Glasgow.
Salary: £51,600 - £77,400 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role is a retained ITSM role within a SIAM Hybrid model, overseeing service resilience, continuity and recovery across the service ecosystem, with a focus on business critical services and their dependencies. The role does not own day to day continuity or recovery activity. Operational coordination remains with the Service Integrator, Service Owners and service providers, while this role assures that the required capabilities, evidence, controls, improvement actions and CSDM-aligned service information are in place and operating effectively.
As the retained service management focal point for resilience and continuity assurance, the role gives senior stakeholders confidence that continuity obligations are understood, resilience requirements are embedded across the service lifecycle, risks are visible and accountable owners are progressing improvements, including assurance of disaster recovery planning and execution.
You will:
- Provide oversight and challenge where resilience or continuity risks, dependencies, vulnerabilities and control gaps affect business critical services, escalating through appropriate governance forums and assuring risk acceptance, remediation ownership and decisions are documented and tracked by accountable owners.
- Assure that service resilience and continuity standards, controls and criteria are understood and applied across the service ecosystem.
- Provide oversight and challenge of resilience and continuity risks affecting business-critical services, ensuring escalation, ownership and decisions are documented and tracked including regulatory requirements.
- Oversee recovery objectives and minimum service levels for critical services, challenging evidence through retained assurance activities without taking ownership of operational delivery.
- Assure that continuity and disaster recovery plans align to the agreed critical service landscape, including assurance over planning and execution delivered by accountable teams.
You have:
- A strong understanding of IT services and how service resilience, continuity and recoverability protect critical business outcomes.
- Experience operating in SIAM, multi-supplier or outsourced environments, with an understanding of how resilience responsibilities are governed across Service Owners, the Service Integrator and service providers.
- Knowledge of CSDM-aligned service information, service dependency mapping and critical service identification, and how these support resilience planning, prioritisation and assurance.
- Awareness of regulatory, audit and risk expectations relating to operational resilience, business continuity and technology service recoverability in an enterprise environment.
- Working knowledge of business continuity plans, resilience testing, disaster recovery plans and recovery objectives, including how these are evidenced, challenged and reported through governance forums.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life include discounts on private healthcare and gym memberships, wellbeing benefits like a free online GP and 24/7 counselling service, interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme, as well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Service Resilience Lead in Reading employer: SSE plc
At SSE, we pride ourselves on being an excellent employer, offering a supportive work culture where safety and teamwork are paramount. Our employees benefit from a comprehensive range of perks, including full PPE, tools, and a company vehicle, alongside opportunities for professional growth through training and development. With a commitment to inclusivity and employee wellbeing, we ensure that our team members feel valued and empowered in their roles across the Southern region.
StudySmarter Expert Advice🤫
We think this is how you could land Service Resilience Lead in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SSE plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SSE plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SSE plc!
✨Direct Apply to SSE plc
Let's not forget to apply directly through the SSE plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Resilience Lead in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SSE plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SSE plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SSE plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
