At a Glance
- Tasks: Manage end-to-end cloud service delivery and improve operational processes.
- Company: Join SSE, a leader in energy transition and cloud services.
- Benefits: Enjoy flexible working, health perks, and generous family entitlements.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: Experience in IT Service Management and strong communication skills required.
The predicted salary is between 77488 - 91285 £ per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading/Forbury Place, Havant/Penner Road.
Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
What is the Role? The cloud service delivery manager is responsible for end‑to‑end operations and contributing to the continual improvement of SSE’s cloud platforms and services. This includes end to end ownership and management of service performance, availability, capacity, incidents, and problems impacting service provision. The role is responsible and accountable for ensuring that SSE’s cloud services portfolio meets its customer’s requirements, regulatory and security policies. This is a critical operational role, overseeing the processes and teams involved in day‑to‑day service management. The successful candidate will combine technical expertise with business acumen to deliver sustainable value through cloud services.
You will:
- Be responsible for managing end‑to‑end service delivery and operations for cloud services.
- Collaborate closely with technical leads within Cloud and manage relationships with internal stakeholders and external suppliers/vendors.
- Ensure service delivery meets any agreed Operational or Service Level Agreements, spanning in‑house support functions and third‑party providers including monitoring service performance, availability, incidents, problems, changes, capacity, continuity.
- Mature existing reporting to measure effectiveness of service delivery, leveraging KPIs and operational metrics to establish service quality.
- Oversee incident, problem, change, release, and configuration management.
- Review and improve cloud service management processes, policies and standards, aligning to ITSM standards defined by Group.
- Identify improvement initiatives to enhance service reliability, efficiency, and cost‑effectiveness.
You have:
- Knowledge, experience, and a strong track record in a related operational or IT Service Management position, ideally within a complex, multi‑platform environment.
- Experience working with cloud platforms or working with cloud hyper‑scalers (Azure, AWS, GCP etc) is desirable but not required.
- A strong communicator, able to translate messages, simplify and summarise issues in a straightforward and succinct manner.
- Flexible, able to adapt your style and methods, getting the best out of all resources required to successfully deliver.
- Adaptable, able to recognise and gain sponsorship to make necessary adjustments or hard decisions to maintain focus and successful delivery.
- Experience implementing industry best practice frameworks and methodologies, preferably ITIL & SIAM.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low‑carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Service Delivery Manager - Cloud in Reading employer: SSE PLC
SSE is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary alongside a comprehensive benefits package that includes flexible working options, private healthcare discounts, and generous family entitlements. With a commitment to fostering an inclusive work culture, SSE empowers its employees to thrive in a dynamic environment while contributing to the vital energy transition. The role of Service Delivery Manager - Cloud not only provides the opportunity to lead critical cloud operations but also to be part of a forward-thinking company investing significantly in sustainable energy infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Cloud in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SSE PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SSE PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SSE PLC!
✨Direct Apply to SSE PLC
Let's not forget to apply directly through the SSE PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager - Cloud in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SSE PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SSE PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SSE PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
