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- Tasks: Lead a team to enhance customer experience in Smart Campaign operations.
- Company: Dynamic energy company focused on innovation and customer satisfaction.
- Benefits: Healthcare discounts, Cycle to Work scheme, and generous family entitlements.
- Why this job: Make a real impact on customer experience while leading a passionate team.
- Qualifications: Knowledge of smart metering and strong supervisory skills required.
- Other info: Full-time role based in Reading with competitive salary and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
An energy company in the UK is seeking a proactive Quality & Performance Lead to enhance customer experience in their Smart Campaign operation. The role involves leading a team, ensuring KPI compliance, and fostering relationships with stakeholders.
Applicants should have knowledge of smart metering, strong supervisory skills, and excellent communication abilities.
Benefits include:
- Healthcare discounts
- A Cycle to Work scheme
- Generous family entitlements
This position is based in Reading, offering a full-time contract and competitive salary.
Quality & Performance Lead – Smart Campaigns in Reading employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Performance Lead – Smart Campaigns in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those involved with smart metering. A friendly chat can open doors and give you insights that might just land you that Quality & Performance Lead role.
✨Tip Number 2
Prepare for interviews by practising common questions related to KPI compliance and team leadership. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight how you've fostered relationships with stakeholders in the past. This is key for the role, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality & Performance Lead – Smart Campaigns in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality and performance management, especially in smart metering. We want to see how your skills align with the role, so don’t be shy about showcasing your supervisory experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how you can lead our team effectively. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at SSE PLC
✨Know Your Smart Metering
Make sure you brush up on your knowledge of smart metering before the interview. Understand how it works and its impact on customer experience, as this will show your genuine interest in the role and the company’s operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you ensured KPI compliance or improved performance. This will demonstrate your supervisory skills and ability to drive results.
✨Build Rapport with Stakeholders
Be ready to discuss how you’ve fostered relationships with stakeholders in previous roles. Highlight your communication abilities and provide examples of how you’ve navigated challenges while maintaining strong partnerships.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s Smart Campaign operation and its future direction. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career goals.
