At a Glance
- Tasks: Handle inbound calls about payment issues and negotiate settlements with customers.
- Company: Join SSE plc, a leading energy company with a focus on customer care.
- Benefits: Enjoy 34 days holiday, enhanced leave, and discounted healthcare.
- Other info: Hybrid working options available in Cardiff, Reading, or Perth.
- Why this job: Make a difference by helping customers resolve their payment issues.
- Qualifications: Strong communication and negotiation skills, with experience in meeting KPIs.
The predicted salary is between 25000 - 35000 € per year.
SSE plc is seeking Inbound Collections Advisors to join their Business Collections team, based in Cardiff, Reading, or Perth with hybrid working options. This role involves handling inbound customer calls about payment issues, managing complex accounts, and negotiating settlements while ensuring a professional and fair experience for customers.
The ideal candidate will possess strong communication and negotiation abilities, with experience working towards KPIs.
SSE offers an excellent benefits package including 34 days holiday, enhanced leave, and discounted healthcare.
Inbound Collections Advisor: Cash Recovery & Negotiation in Reading employer: SSE PLC
SSE plc is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant cities of Cardiff, Reading, or Perth. With a comprehensive benefits package that includes 34 days of holiday, enhanced leave, and discounted healthcare, employees are encouraged to thrive both personally and professionally while enjoying the flexibility of hybrid working options.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Collections Advisor: Cash Recovery & Negotiation in Reading
✨Tip Number 1
Get to know the company! Research SSE plc and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or use online resources to sharpen your ability to handle payment issues. The better you are at negotiating, the more confident you'll feel during the interview.
✨Tip Number 3
Prepare for common interview questions related to customer service and KPIs. Think of specific examples from your past experiences that highlight your communication skills and ability to manage complex accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Collections Advisor: Cash Recovery & Negotiation in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication and negotiation skills, as these are key for the Inbound Collections Advisor role. We want to see how your experience aligns with handling payment issues and managing complex accounts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining SSE and how you can contribute to the Business Collections team. We love seeing genuine enthusiasm!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements related to KPIs and customer satisfaction. We’re looking for evidence of your ability to negotiate settlements effectively and maintain professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at SSE PLC
✨Know Your Stuff
Before the interview, make sure you understand SSE plc's values and the role of an Inbound Collections Advisor. Familiarise yourself with common payment issues and negotiation techniques. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You could even role-play with a friend or family member, simulating customer calls to refine your negotiation skills. This will prepare you for the types of conversations you'll have on the job.
✨Showcase Your KPI Experience
Be ready to discuss your experience working towards KPIs. Think of specific examples where you met or exceeded targets in previous roles. This will highlight your ability to perform under pressure and your commitment to achieving results, which is crucial for the Inbound Collections Advisor position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
