At a Glance
- Tasks: Support the Facilities Manager in delivering top-notch services and customer support.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Enjoy competitive salary, flexible benefits, and wellbeing perks.
- Other info: Opportunities for career growth and a commitment to inclusivity.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: Customer service experience and knowledge of facilities management are essential.
The predicted salary is between 29504 - 34757 £ per year.
Base Location: Reading
Salary: £29,504- £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12-month Fixed Term Contract/Secondment | Full Time
The role:
As a Facilities Management Assistant, you will be required to provide support to the Site Facilities Manager in the delivery of day-to-day Facilities Management services. Working as part of a team and on your own initiative, you will work to provide an excellent level of customer service for all SSE colleagues and visitors and assist in all aspects of delivering high quality FM services. The role will involve travel, with the postholder requiring to cover other sites to ensure the delivery of FM Services across the estate. A driving licence is essential.
You will:
- Ensure that all aspects of service delivery are operating as required.
- Actively seek feedback on the services being delivered by the Team and take remedial action where non-performance is identified.
- Work across the wider Property and FM Team in order to identify continual improvement opportunities.
- Liaise with business stakeholders in order to continually improve service delivery and compliance.
- Support the setting of revenue and capital budgets.
- Support the FM Manager in developing business cases for capital expenditure.
- Be able to demonstrate knowledge in budget variations and how to remedy.
- Support safety processes and policies across the FM department and be able to demonstrate where challenges around safety have been made.
- Ensure effective contractor management including the review of RAMS and setting contractors to work.
- Deliver administration duties such as audits, review of maintenance worksheets, identifying where remedial work is required on the back of PPM (Planned Preventative Maintenance) activity.
- Provide cover across all FM tasks that range from reception, post room, Help Desk.
You will have:
- Experience with front of house/reception duties with a solid customer service focus.
- Experience in dealing with multiple stakeholders, across a number of business functions to support the delivery of their departmental goals.
- Previous experience within FM, either in-house, TFM or client side.
- Knowledge of both hard and soft FM services.
About SSE:
SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Over 14,500 brilliant people work together to power change at SSE. Our Human Resources (integrated Services) teams help make sure they are getting and giving their best. They design the people strategies that make SSE a great place to work. And they empower our teams to meet the demands of our business today, and tomorrow.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact francesca.palmer@sse.com / 01738 344763 to discuss how we can support you. We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We will be in touch after the closing date to let you know if we will be taking your application further. If you are offered a role with SSE, you will need to complete a criminality check and a credit check before you start work.
Facilities Assistant in Reading employer: SSE PLC
SSE is an exceptional employer that prioritises the wellbeing and development of its employees, offering a competitive salary alongside a comprehensive benefits package that includes discounts on healthcare, gym memberships, and family entitlements. With a strong commitment to fostering an inclusive work culture, SSE empowers its team members to thrive through continuous improvement opportunities and support for personal growth, all while contributing to a sustainable energy future in the vibrant location of Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on SSE. Check out their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the Facilities Assistant role, especially your customer service skills and FM knowledge.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to work with multiple stakeholders and your proactive approach to problem-solving. These are key for delivering high-quality FM services at SSE.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Assistant in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Assistant role. Highlight your experience in customer service and any relevant FM knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Team Spirit:Since this role involves working with various stakeholders, make sure to mention your teamwork skills. Share examples of how you've collaborated in the past – we value a team player at StudySmarter!
Apply Online:Don't forget to apply through our website! It's the only way we accept applications. Once you've submitted your application, sit tight and we'll get back to you after the closing date.
How to prepare for a job interview at SSE PLC
✨Know Your Facilities Management Basics
Brush up on your knowledge of both hard and soft FM services. Be ready to discuss how these services impact customer satisfaction and operational efficiency, as this will show your understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in front-of-house roles. Highlight how you handled feedback and improved service delivery, as this is crucial for the position.
✨Demonstrate Stakeholder Engagement
Think of instances where you've successfully liaised with multiple stakeholders. Be prepared to discuss how you managed their expectations and contributed to achieving departmental goals, which is key for this role.
✨Be Ready for Practical Scenarios
Expect situational questions that may involve contractor management or safety processes. Prepare to explain how you would handle specific challenges, showcasing your problem-solving skills and proactive approach.
