At a Glance
- Tasks: Resolve billing issues and ensure customers receive accurate bills with excellent service.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy flexible working, competitive salary, and wellbeing perks like gym discounts and online GP access.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in the energy sector while developing your problem-solving and communication skills.
- Qualifications: Experience in billing issues and strong attention to detail required.
The predicted salary is between 29504 - 34757 £ per year.
Base Location: Reading, Cardiff or Perth
Salary: £29,504 - £34,757 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible (First options available)
The role
As a member of our Unbilled team, you will have a key role in resolving billing issues for our customers, ensuring they receive accurate and reliable bills and excellent customer service. You will also support internal teams by handling billing queries and providing clear resolutions.
You will:
- Investigate and resolve billing discrepancies, ensuring all data is accurate and aligns with other internal reports.
- Act as an internal point of contact for billing‑related queries, owning the resolution process.
- Verify and process billing adjustments, issue necessary credits or debits, and manage communication with affected customers.
- Share knowledge on billing practices and processes to ensure effective and efficient operations.
- Identify patterns and areas for improvement.
You have:
- Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
- Excellent problem‑solving skills, with the ability to analyze data and identify discrepancies or trends.
- Strong communication skills, with the ability to effectively collaborate with different teams and explain complex information clearly.
- Ability to work well under pressure, manage multiple tasks, and meet tight deadlines.
- Experience of working within the Energy Industry would be desirable.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions support UK organisations by delivering energy and low‑carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Advisor in Reading employer: SSE PLC
SSE is an exceptional employer, offering a dynamic work environment in Reading, Cardiff, or Perth, where you can contribute to the transition to net zero while enjoying a competitive salary and a comprehensive benefits package. With a strong focus on employee wellbeing, flexible working patterns, and opportunities for professional growth, SSE fosters a culture of inclusivity and support, ensuring that every team member can thrive and make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Advisor in Reading
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like SSE PLC. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Advisor in Reading
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to SSE PLC.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on SSE PLC's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at SSE PLC
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SSE PLC.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at SSE PLC will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former SSE PLC employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
