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For Companies At a Glance
- Tasks: Resolve billing issues and ensure customers receive accurate bills with excellent service.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy flexible working, competitive salary, and wellbeing perks like gym discounts and online GP access.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in the energy sector while developing your problem-solving and communication skills.
- Qualifications: Experience in billing issues and strong attention to detail required.
The predicted salary is between 29504 - 34757 £ per year.
Base Location: Reading, Cardiff or Perth
Salary: £29,504 - £34,757 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible (First options available)
The role
As a member of our Unbilled team, you will have a key role in resolving billing issues for our customers, ensuring they receive accurate and reliable bills and excellent customer service. You will also support internal teams by handling billing queries and providing clear resolutions.
You will:
- Investigate and resolve billing discrepancies, ensuring all data is accurate and aligns with other internal reports.
- Act as an internal point of contact for billing‑related queries, owning the resolution process.
- Verify and process billing adjustments, issue necessary credits or debits, and manage communication with affected customers.
- Share knowledge on billing practices and processes to ensure effective and efficient operations.
- Identify patterns and areas for improvement.
You have:
- Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
- Excellent problem‑solving skills, with the ability to analyze data and identify discrepancies or trends.
- Strong communication skills, with the ability to effectively collaborate with different teams and explain complex information clearly.
- Ability to work well under pressure, manage multiple tasks, and meet tight deadlines.
- Experience of working within the Energy Industry would be desirable.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions support UK organisations by delivering energy and low‑carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Advisor in Reading employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to billing issues and customer service. We recommend role-playing with a friend to get comfortable explaining your thought process and problem-solving skills.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've resolved discrepancies in the past. We love seeing candidates who can demonstrate their attention to detail and ability to improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission in the energy sector.
We think you need these skills to ace Advisor in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in resolving billing issues and managing customer accounts. We want to see how your skills align with the role, so don’t hold back on showcasing your attention to detail!
Show Off Your Problem-Solving Skills: In your written application, give examples of how you've tackled complex billing discrepancies in the past. We love a good story about how you turned a challenge into a success, so let us know how you approached it!
Communicate Clearly: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language to explain your experiences and how they relate to the job. We appreciate clarity just as much as you do!
Apply Through Our Website: Remember, we only accept applications made online, so make sure to hit that 'Apply Now' button on our website. It’s the easiest way for us to get your application and for you to join our team!
How to prepare for a job interview at SSE PLC
✨Know Your Billing Basics
Make sure you brush up on your billing knowledge before the interview. Understand common billing discrepancies and how to resolve them, as well as the processes involved in issuing credits or debits. This will show that you're not just familiar with the role but also proactive about understanding the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled billing issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you clearly demonstrate your analytical skills and ability to work under pressure, which are crucial for this role.
✨Communicate Clearly
Since strong communication is key, practice explaining complex billing concepts in simple terms. You might be asked to clarify a billing issue during the interview, so being able to articulate your thoughts clearly will set you apart from other candidates.
✨Research SSE's Values
Familiarise yourself with SSE's mission and values, especially their commitment to a net zero world. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals, particularly in the context of energy solutions and customer service.