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For Companies At a Glance
- Tasks: Help customers with their energy queries and provide effective solutions.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy competitive salary, flexible benefits, and wellbeing support.
- Why this job: Make a real difference by resolving customer issues in a fast-paced environment.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Inclusive workplace with excellent career growth opportunities.
The predicted salary is between 29504 - 34757 £ per year.
Overview
Base Location: Reading
Salary: £29,504 – £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 Month Secondment
Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution matters? Do you take pride in resolving issues efficiently and leaving customers satisfied?
We’re looking for Customer Service Advisors who are committed to supporting our customers and brokers with queries related to their Energy accounts. You will be required to provide resolutions to all issues presented whilst promoting and maintaining a high level of customer service, for both internal and external stakeholders. The ability to listen, think critically, liaise with appropriate internal business teams and communicate effectively to identify resolutions to all presented issues will be crucial.
Your Role
- Respond to inbound customer/TPI queries via email and/or phone showing professionalism and empathy
- Supporting frontline query resolution for our Premium Brokers
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidently
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for
- Experience in a customer service role
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first touch resolution
- Ability to work independently and as part of a team
- Tech – savvy and comfortable navigating multiple systems
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\\\’re building the world\\\’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions supports UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.
We\\\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\\\’ll be in touch after the closing date to let you know if we\\\’ll be taking your application further. If you\\\’re offered a role with SSE, you\\\’ll need to complete a criminality check and a credit check before you start work.
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Query Management Customer Service Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Query Management Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research SSE's values, recent projects, and their commitment to net zero. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer service scenarios and how you'd handle them. Being able to demonstrate your critical thinking and empathy during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Be ready to showcase your tech-savviness! Familiarise yourself with common customer service tools and systems. During interviews, mention any relevant experience you have with technology to show you're comfortable navigating multiple systems.
We think you need these skills to ace Query Management Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've tackled challenges and resolved issues, especially if you can demonstrate a strong focus on first contact resolution.
Be Clear and Concise: When filling out your application, keep your responses clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills or experiences that align with what we’re looking for, like problem-solving and effective communication.
Apply Through Our Website: Remember, we only accept applications made online through our website. So, make sure to hit that 'Apply Now' button and follow the steps to submit your application!
How to prepare for a job interview at SSE PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Query Management Customer Service Advisor. Familiarise yourself with common customer service scenarios and how to resolve them. This will help you demonstrate your problem-solving skills and show that you're ready to tackle queries head-on.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past. Remember, it's not just about what you say, but how you say it!
✨Emphasise Empathy and Professionalism
During the interview, highlight your ability to empathise with customers. Share stories where you resolved issues while maintaining professionalism. This will show that you can handle challenging situations with grace, which is crucial for delivering exceptional customer service.
✨Be Tech-Savvy
As a Query Management Customer Service Advisor, you'll need to navigate multiple systems. Brush up on any relevant software or tools you might encounter. If you have experience with specific systems, mention them during the interview to showcase your tech-savviness.