At a Glance
- Tasks: Support strategic projects in the energy sector and drive impactful change.
- Company: Join SSE, a leading energy company with a focus on innovation and sustainability.
- Benefits: Enjoy competitive salary, flexible working, and wellness perks like gym discounts and free online GP.
- Other info: Flexible benefits tailored to your lifestyle and excellent career growth opportunities.
- Why this job: Make a real difference in the energy industry while developing your career.
- Qualifications: Experience in project management and strong communication skills are essential.
Base Location: You'll be expected to spend 50% of your working week in either our Belfast or Dublin office.
Salary: £40,000 - £54,400 (NI) or €65,000 - €74,200 (ROI) + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role:
The Project Analyst - Retail Blueprint will play a key role in supporting SSE’s Energy Customer Solutions (ECS) business in achieving our strategic ambition. The Retail Blueprint acts as the bridge between SSE Group and ECS strategy, which sets the top-down strategic direction for the business, and Airtricity delivery, where that strategy is translated into the delivery roadmap, day-to-day priorities, change activity and operational outcomes required to deliver the business plan.
You will support implementation of the Energy Retail Blueprint by translating SSE Group and ECS strategic delivery themes into clear, actionable work packages, plans and materials that enable Airtricity delivery teams to execute at pace.
- Understand the detail of both ECS and SSE Airtricity’s business plan, including each element's deliverables and the rationale (including business outcomes) that underpins the plan, associated timelines and dependencies.
- Apply business change principles and disciplined delivery management (scope, milestones, dependencies, risks and benefits) to maintain a single, prioritised Blueprint roadmap aligned to ECS strategy, IT and business change and business delivery commitments.
- Support change readiness, engagement and adoption by partnering with the communications team to shape and deliver a comms plan that keeps Airtricity (and ultimately wider ECS) informed, aligned and mobilised around Blueprint priorities and progress.
- Work with senior stakeholders to drive alignment and accountability, securing timely inputs, decisions and sponsorship, escalating blockers, and tracking actions and outcomes to ensure sustained progress towards Blueprint implementation.
You have:
- An understanding of the end-to-end Airtricity retail operating model e.g. acquisition, onboarding, billing, payments/collections, customer service/complaints and retention.
- Experience of RAID management (risks, assumptions, issues and dependencies) and maintaining clear action tracking to support delivery governance.
- The ability to define, track and report progress against milestones, outcomes and benefits (including KPI/MI), providing clear insight to inform decisions and prioritisation.
- An awareness of core retail systems and data e.g. CRM, billing, digital channels and MI/reporting, and how business change impacts processes, controls and customer experience.
- Experience communicating complicated projects internally to gain approval through governance processes, and the ability to influence those in senior positions.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.
Project Analyst - Retail Blueprint employer: SSE PLC
SSE plc is an exceptional employer that prioritises employee wellbeing and work-life balance, offering flexible working patterns in a dynamic hybrid environment. With a strong commitment to professional development, employees have access to generous benefits and opportunities for growth within the energy sector, making it a rewarding place to advance your career while contributing to impactful energy infrastructure projects.
StudySmarter Expert Advice🤫
We think this is how you could land Project Analyst - Retail Blueprint
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SSE PLC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SSE PLC!
We think you need these skills to ace Project Analyst - Retail Blueprint
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SSE PLC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SSE PLC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SSE PLC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SSE PLC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
