At a Glance
- Tasks: Oversee IT service operations and ensure seamless integration across multiple suppliers.
- Company: Join SSE, a leader in energy transition and innovative technology.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while shaping the future of energy.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 66100 - 99100 € per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading or Havant.
Salary: £66,100 - £99,100 + car/car allowance, performance‑related bonus and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role:
The SIAM Service Operations Manager is a senior retained role within the Service Operations and Delivery function, accountable for governing and assuring consistent, high quality end to end IT service operations within a Service Integration and Management (SIAM) ecosystem. Working in close partnership with service owners, the Service Integrator, outsourced providers, and internal and external delivery teams, the role supports in shaping operational ways of working, service standards, and performance expectations. The position offers ongoing governance and oversight within the ecosystem, supporting operational capabilities while safeguarding service stability, customer experience, and business continuity.
You will:
- Maintain governance and oversight to ensure end‑to‑end IT operations are seamlessly integrated and effectively managed across the ecosystem.
- Deliver operational assurance to senior stakeholders addressing operational status, critical risks to service, supplier obligations, and actionable recommendations for resolution.
- Maintain operational risk oversight during Major Incidents and serve as an escalation point during high‑impact events (deputy Bronze Commander), guaranteeing that mitigation actions and decisions are properly governed and escalation procedures are executed as required (Bronze/Silver/Gold command).
- Facilitate strong partnerships among Service Providers, the Service Integrator, and retained IT teams to encourage open collaboration and attain common objectives.
- Foster transparency and constructive feedback, ensuring decisions are evidence‑based and potential operational risks are identified and communicated promptly.
- In partnership with the Service Integrator and as part of the retained team, ensure consistent application of SIAM practices and processes and maintain responsibility for the ITSM process governance framework.
You have:
- Demonstrable experience working in service management within multi‑supplier / outsourced environments, particularly in a Service Integration and Management model.
- Ability to work in environments that are undergoing significant change, working in an iterative and adaptive manner.
- Strong understanding and experience of Service Integration and Management (SIAM) and how operational performance, risk and resilience support business continuity and operational outcomes.
- Strong communication and facilitation skills to chair governance forums, provide constructive challenge, and influence senior stakeholders.
- Ability to set operational standards, interpret service performance, and assure that outcomes align to service strategy, demand, capacity, and risk appetite.
About SSE:
SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plans see us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
SIAM Service Operations Manager in Portsmouth employer: SSE PLC
SSE is an exceptional employer, offering a dynamic work environment that prioritises employee wellbeing and professional growth. With flexible working options and a comprehensive benefits package, including performance-related bonuses and support for family needs, SSE fosters a culture of inclusivity and collaboration, making it an ideal place for those looking to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land SIAM Service Operations Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at SSE. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to SIAM and service management. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your adaptability! Since the role involves working in changing environments, be ready to share examples of how you've thrived in similar situations. It’ll demonstrate your fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace SIAM Service Operations Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the SIAM Service Operations Manager role. Highlight your experience in service management and how it aligns with our needs. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage multi-supplier environments and your understanding of SIAM practices. We love seeing real-world applications!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at SSE PLC
✨Know Your SIAM Inside Out
Make sure you brush up on your knowledge of Service Integration and Management (SIAM) principles. Be ready to discuss how you've successfully managed multi-supplier environments in the past, and think of specific examples where you've improved operational performance or mitigated risks.
✨Showcase Your Communication Skills
As a SIAM Service Operations Manager, you'll need to influence senior stakeholders and chair governance forums. Prepare to demonstrate your strong communication and facilitation skills by sharing instances where you've effectively collaborated with service providers and internal teams to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, especially around major incidents or operational challenges. Think through how you would handle these scenarios, focusing on your decision-making process and how you would ensure service stability and customer experience.
✨Understand SSE's Vision and Values
Familiarise yourself with SSE's purpose and their investment plans in energy infrastructure. Be prepared to discuss how your role as a SIAM Service Operations Manager aligns with their goals, particularly in supporting business continuity and operational outcomes in a low carbon world.
