At a Glance
- Tasks: Lead the support and resilience of critical Operational Technology systems in a dynamic environment.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Enjoy competitive salary, flexible working, and wellness perks like free online GP access.
- Other info: SSE values diversity and offers equal opportunities for all applicants.
- Why this job: Make a real impact on energy systems while developing your skills in a supportive team.
- Qualifications: Experience in Operational Technology and strong leadership skills are essential.
The predicted salary is between 50100 - 75100 £ per year.
Base Location: You'll be expected to spend at least 50% of your working week in one of the following locations: Perth and Portsmouth.
Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role is responsible for the operational support, maintenance and resilience of Operational Technology (OT) systems supporting Control Room operations, ensuring resilient, high availability services and an effective response to faults and incidents. They will provide leadership in the development of OT Apprentices, Graduates and Technicians, building capability and succession within the team. The role also oversees capacity planning and controlled access to Critical National Infrastructure (CNI) environments across live and pre-production systems, ensuring appropriate governance and resource alignment. Acting as responsible person for the Distribution Management System (GE PowerOn) and other key operational platforms, the role is accountable for ensuring system reliability, resilience and security, delivering and sustaining a target of 99.999% availability.
You will:
- Lead the support, security and resilience of critical operational technology systems, ensuring they remain safe, compliant and highly available.
- Manage cyber security and vulnerability activities across operational systems, including patching, monitoring and reducing operational risk.
- Provide day-to-day leadership for the support team, developing capability, managing resources and building skills for business-as-usual and incident response.
- Oversee asset, engineering and technical governance across key control room systems, ensuring standards, controls and safe working practices are consistently applied.
- Coordinate project and incident response governance, leading readiness, recovery planning and cross-team collaboration during operational or cyber incidents.
You have:
- Proven experience in Operational Technology, technical support or a related engineering environment, with the knowledge and judgment needed to operate effectively in a critical services role.
- Strong experience supporting and maintaining Operational Technology systems, including DMS, SCADA, data historians, telemetry and communications platforms.
- Good understanding of OT support, incident management and operational resilience, with experience working in high-availability live environments.
- Experience managing OT cyber security activities, including patching, vulnerability remediation and operational risk reduction.
- Strong stakeholder, resource planning and team development skills, with the ability to build capability, manage priorities and support operational delivery.
About SSE: SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life include discounts on private healthcare and gym memberships, wellbeing benefits like a free online GP and 24/7 counselling service, interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme, as well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.brickell@sse.com / 01738 275 846 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
OT Technical Support Manager in Portsmouth employer: SSE PLC
SSE is an exceptional employer that prioritises the wellbeing and development of its employees, offering a competitive salary alongside a performance-related bonus and a comprehensive range of benefits tailored to support your financial and personal needs. With a strong commitment to fostering an inclusive work culture, SSE provides ample opportunities for professional growth, particularly in the field of Operational Technology, ensuring that team members can thrive in a dynamic environment while contributing to the vital energy transition.
StudySmarter Expert Advice🤫
We think this is how you could land OT Technical Support Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their mission. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operational technology and incident management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at SSE.
We think you need these skills to ace OT Technical Support Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the OT Technical Support Manager role. Highlight your experience with Operational Technology systems and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with incident management and operational resilience.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to maintain high availability services and manage cyber security activities. Numbers and results speak volumes, so let us know how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SSE PLC
✨Know Your OT Systems
Make sure you brush up on your knowledge of Operational Technology systems, especially DMS, SCADA, and telemetry platforms. Be ready to discuss your hands-on experience with these systems and how you've ensured their reliability and security in past roles.
✨Showcase Leadership Skills
Since the role involves leading a support team, prepare examples that highlight your leadership experience. Talk about how you've developed team capabilities, managed resources, and handled incident responses effectively in high-pressure environments.
✨Understand Cyber Security Practices
Familiarise yourself with the latest cyber security practices relevant to OT systems. Be prepared to discuss your experience with patching, vulnerability remediation, and how you've reduced operational risks in previous positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time incidents. Think of specific examples where you coordinated project governance or led recovery planning during operational or cyber incidents, and be ready to explain your thought process.
