At a Glance
- Tasks: Design and enhance IT Service Management processes for a seamless digital experience.
- Company: Join SSE, a leading energy company committed to a net zero future.
- Benefits: Enjoy flexible benefits, including healthcare discounts and wellbeing support.
- Other info: Be part of an inclusive workplace that values diverse backgrounds.
- Why this job: Make a real impact in the energy sector while developing your skills.
- Qualifications: Experience in Service Management frameworks and tooling is essential.
The predicted salary is between 44000 - 66000 £ per year.
Base Location: Havant, Reading, Glasgow
Salary: £51,000 - £75,100 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
This role forms part of the Service Strategy & Performance team who design, develop and deliver a tooling-aligned Service Management framework; with a focus on enhancing the end-to-end service value chain (‘the digital experience’) in line with ITIL and SIAM industry best-practice. The IT Service Management Process Architect plays a key role in developing this framework by designing and maintaining the tooling-aligning Service Management process and capability architectures, ensuring seamless process integration across the service value chain.
Working closely with stakeholders from across the enterprise, this role aligns the architectures with the customer journey(s), control points, governance forums, and key areas of measurement; so that end-to-end performance and the associated digital experience can be identified and enhanced.
You will:
- Lead the facilitation required to define, design and develop the IT Service Management process and capability architectures, ensuring that processes work seamlessly together to enhance end-to-end digital experience.
- Work collaboratively to define the target state architecture and required capability model in line with strategic requirements, creating architectural roadmaps suitable for phased implementation.
- Provide guidance and support in low-level process design detail as required, advocating Service Management best practice, and encouraging innovation.
- Describe how Service Management tooling and data support and enable process(es), working collaboratively to develop integrated roadmaps that ensure alignment between process and tooling, limiting both process and technical debt to maximise investment.
- Illustrate how process(es) and capabilities work together across the value chain; incorporating control points, governance forums, and key areas of measurement into the architectural model(s).
- Articulate how the connection and interaction between processes support and enable end-to-end delivery and management of services, with a focus on how key business outcomes are achieved.
- Work cross-functionally to describe the ways in which Delivery Verticals (‘Towers’) interface with the overall end-to-end value chain; creating patterns to illustrate the various models, including the key points of process interaction.
- Support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco-system; working to ensure that these integration patterns work towards enabling a ‘single pane of glass’ that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
- Play a key role in assessing requests for change to Service Management processes and products in line with current and target-state architecture(s).
- Work with stakeholders to co-ordinate new/changes to Service Management architectural designs/solutions/processes to ensure interoperability and that benefits/impact(s) are assessed for presentation and approval via Service Management Design Authority.
You have:
- Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations.
- Deep understanding of Service Management Processes & Frameworks (e.g. ITIL), with an understanding of Service Integration and Management (SIAM) principles.
- Knowledge of Service Management Tooling (e.g. ServiceNow) and an awareness of Service Management Data Models and Taxonomy (e.g. CSDM, TBM).
- Ability to present complex information in a simplified way for presentation with various stakeholders.
- Ability to effectively manage challenge/issue resolution with a positive and flexible attitude.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re investing around £10 million a day in home-grown energy to help power a cleaner, more secure future. Our investment will see us build the world’s largest offshore wind farm and transform the grid to deliver greener electricity to millions. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible Benefits To Fit Your Life
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management, Analyst, and Information Technology
Industries: Utilities, Oil and Gas, and Renewable Energy Semiconductor Manufacturing
IT Service Management Process Architect in Portsmouth employer: SSE PLC
SSE is an exceptional employer, offering a dynamic work environment in Havant, Reading, or Glasgow, where innovation and collaboration thrive. With a strong commitment to employee wellbeing, flexible working options, and comprehensive benefits, including generous family entitlements and health support, SSE fosters a culture of inclusivity and growth. Join us to be part of a forward-thinking team dedicated to powering a cleaner, more secure future while advancing your career in IT Service Management.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Process Architect in Portsmouth
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Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SSE PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges SSE PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to SSE PLC
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We think you need these skills to ace IT Service Management Process Architect in Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SSE PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SSE PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SSE PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
