At a Glance
- Tasks: Assist customers with new electricity connections and manage their requests.
- Company: Join SSE PLC, a leader in energy solutions, based in Havant.
- Benefits: Enjoy healthcare discounts and flexible support options.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Make a difference by guiding customers through their electricity connection journey.
- Qualifications: Previous customer service experience is essential.
The predicted salary is between 30000 - 40000 € per year.
SSE PLC in Havant is seeking Customer Service Advisors to assist customers in applying for new electricity connections and manage their requests. You will play a vital role in guiding customers through their applications while providing excellent support and updates throughout the process.
This full-time position requires a customer-focused approach, with previous experience in customer service being essential.
The benefits package includes discounts on healthcare and flexible support options.
Electricity Connections Advisor - End-to-End Support in Portsmouth employer: SSE PLC
SSE PLC in Havant is an excellent employer, offering a supportive work culture that prioritises customer service excellence and employee well-being. With a comprehensive benefits package that includes healthcare discounts and flexible support options, employees are encouraged to grow and thrive in their roles, making it a rewarding place to build a career in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Connections Advisor - End-to-End Support in Portsmouth
✨Tip Number 1
Get to know the company! Research SSE PLC and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of scenarios where you’ve provided excellent support. Be ready to share these experiences during your interview to demonstrate your expertise.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at SSE PLC.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job postings that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Electricity Connections Advisor - End-to-End Support in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past, so share specific examples that demonstrate your skills and approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Electricity Connections Advisor role. We love seeing how you connect your experiences to what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SSE PLC
✨Know Your Stuff
Make sure you understand the electricity connection process inside out. Research SSE PLC and their customer service approach. Being able to discuss specific scenarios or challenges in the application process will show that you're genuinely interested and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to helping others, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. You can even paraphrase the question back to the interviewer to confirm your understanding.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about the position.
