At a Glance
- Tasks: Support customers with electricity connections via phone and email, guiding them through the process.
- Company: Join a leading energy provider committed to inclusivity and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, wellbeing support, and generous family entitlements.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their electricity needs.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 29504 - 34757 € per year.
Base Location: Havant (Penner Road)
Salary: £29,504-£34,757 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Office based | 12-month fixed term contract | Full Time, 37 hours per week, 08:00 - 17:00 Monday - Friday
We are looking for Customer Service Advisors to join our team! As a Customer Service Advisor, you'll support a wide range of customers via phone and email who are applying for new electricity connections or requesting changes to the electricity network. This could include homeowners building their new home and needing a new connection, or property developers coordinating the relocation of existing cables as part of larger construction projects. You'll play a key role in guiding customers through the end-to-end process, helping them understand their application, outlining next steps, and providing clear, proactive updates on the progress of their project. Your support will ensure customers feel informed, reassured, and confident throughout their journey.
We're looking for customer-focused individuals to join our Connections Application teams, where you'll help deliver a smooth and positive experience for every customer we serve.
You will:
- Provide customers with advice on application registrations and next best steps.
- Manage customer accounts by providing project updates.
- Attempt to resolve complaints at the first point of contact.
- Manage issues that arise for the customer and liaising with the wider business to resolve these.
You have:
- Previous experience in customer service is essential for this role but other than that, we are simply looking for people who have a desire to learn and love to talk with customers.
- You should be customer-focused, putting the customer at the heart of everything you do.
- You'll be the voice of the customer in this role, so it's important you can champion what they need.
- You should enjoy problem-solving and be able to absorb a lot of information.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
Due to expected high levels of interest, this advert may close before the stated deadline.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Customer Service Advisor in Portsmouth employer: SSE PLC
Join our dynamic team in Havant as a Customer Service Advisor, where you'll not only enjoy a competitive salary and a comprehensive benefits package but also thrive in a supportive and inclusive work culture. We prioritise employee growth with ongoing training opportunities and flexible benefits tailored to your lifestyle, ensuring you feel valued and empowered while making a meaningful impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SSE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Highlighting your ability to resolve issues quickly will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role of a Customer Service Advisor, so don’t be shy about showcasing your relevant experiences!
Show Your Passion for Customers:Let us know why you love working with customers! Share examples of how you've gone above and beyond to help someone in the past. This will show us that you truly put the customer at the heart of everything you do.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SSE PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities, such as guiding customers through their applications and managing project updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about customer service, be prepared to share examples of how you've put customers first in previous jobs. Think of specific situations where you resolved complaints or provided exceptional support. This will highlight your customer-centric approach and problem-solving skills.
✨Prepare for Technical Questions
While the team will provide training on technical aspects, it's a good idea to brush up on any relevant knowledge beforehand. Be ready to discuss how you would handle technical queries or issues that may arise during the customer journey. This shows your willingness to learn and adapt.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
