At a Glance
- Tasks: Engage with local communities and manage customer relations during power outages.
- Company: Join SSE, a leader in energy transition and community engagement.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and generous family entitlements.
- Other info: Be part of an inclusive team dedicated to positive change and growth.
- Why this job: Make a real difference in your community while developing your career in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 34749 - 40939 £ per year.
Base Location: Portsmouth/Aldershot
Salary: £34,749 - £40,939 with a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full time | Office/site based
We are looking for a Customer and Community Advisor to join our busy team! At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve. This is an exciting role where you'll face plenty of challenges, including the weather!
You will:
- Be the local customer and community contact for customer related issues and take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.
- Identify and plan for winter/storm scenarios, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.
- Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and receiving the service most appropriate for their needs.
- Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.
You have:
- A good understanding of SSE's businesses along with previous experience in customer service and event organisation.
- Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with individuals.
- A passion for providing 10/10 customer service at all times.
- The ability to integrate and work closely with the team and take initiative when required.
- The capacity to deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.
On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life include discounts on private healthcare and gym memberships, wellbeing benefits like a free online GP and 24/7 counselling service, interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme, as well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Customer & Community Advisor in Portsmouth employer: SSE PLC
At SSE, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Customer & Community Advisor in Portsmouth/Aldershot, you'll enjoy a competitive salary alongside flexible benefits tailored to your lifestyle, including discounts on healthcare and gym memberships. Our commitment to inclusivity and equal opportunities ensures that every team member can thrive while contributing to our mission of providing reliable energy for today and a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Community Advisor in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Community Advisor in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE PLC:Your cover letter is your chance to shine! Tell us why you want to work at SSE PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE PLC!
How to prepare for a job interview at SSE PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
