At a Glance
- Tasks: Transform data into insights that drive business performance and enhance customer experience.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Enjoy flexible working, competitive salary, and wellness perks like free online GP access.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact by using data to influence decisions and improve outcomes.
- Qualifications: Experience in business intelligence and strong analytical skills required.
The predicted salary is between 50964 - 60899 £ per year.
Base Location: Havant (Penner Road) or Perth (Scotland). You’ll be expected to spend 50% of your working week in the office.
Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available - Hybrid working.
The role:
Are you passionate about using data to solve problems, improve performance, and influence decision-making? As a Business Intelligence Analyst within the Customer Service Business Improvement & Planning team, you’ll play a central role in driving our data-led approach to continuous improvement and operational excellence. By transforming complex datasets into clear, actionable insights, you’ll help stakeholders understand performance, identify opportunities, and make faster, smarter decisions that enhance both business outcomes and customer experience.
Working closely with stakeholders across the business, you’ll develop trusted reporting, dashboards, and analytical insights that answer key business questions, uncover trends, and support and shape strategic priorities such as customer-centricity, efficiency and automation. This is a fantastic opportunity for someone who enjoys turning data into insightful action and making a real impact across the organisation.
You will:
- Transform customer and operational data into meaningful insights that support decision-making, improve customer outcomes, and drive business performance.
- Develop and maintain reporting, dashboards, and visualisations that provide clear, actionable insights to stakeholders.
- Identify emerging trends, risks, and opportunities through data analysis, supporting proactive improvements to customer experience and service delivery.
- Work closely with teams across the business to understand reporting requirements and support data-driven decision-making.
You have:
- Proven experience in business intelligence, data analysis, or reporting roles, with the ability to translate data into meaningful business insights.
- Experience presenting insights and recommendations to operational and senior leadership teams.
- Strong analytical and problem-solving skills, with experience identifying trends, opportunities, and areas for improvement.
- Experience managing a small team would be desirable.
- Proficiency in BI and reporting tools (e.g. Power BI, Tableau, or similar), advanced Excel skills, and experience using SQL to extract, manipulate, and analyse data.
Please note that this vacancy may close early if we receive a high volume of applications.
About SSE:
SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact kim.annink@sse.com /01738 344051 to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Business Intelligence Analyst in Portsmouth employer: SSE PLC
SSE plc is an exceptional employer that prioritises employee wellbeing and work-life balance, offering flexible working patterns in a dynamic hybrid environment. With a strong commitment to professional development, employees have access to generous benefits and opportunities for growth within the energy sector, making it a rewarding place to advance your career while contributing to impactful energy infrastructure projects.
StudySmarter Expert Advice🤫
We think this is how you could land Business Intelligence Analyst in Portsmouth
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like SSE PLC!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Intelligence Analyst in Portsmouth
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at SSE PLC, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at SSE PLC
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with SSE PLC’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
