At a Glance
- Tasks: Support vulnerable customers by listening to their concerns and providing assistance.
- Company: Join SSE, a leader in clean energy and customer service.
- Benefits: Enjoy competitive salary, flexible benefits, and wellbeing support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30684 - 36666 £ per year.
Base Location: Perth
Salary: £30,684 - £36,666 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time
The role
As a Priority Service Advisor, you will speak directly with our vulnerable customers, listening to their concerns, then making every effort to look after those who need extra assistance.
For this role we would require your flexibility between Monday to Friday 07:00-20:00 and Saturday 08:00-17:00.
- You will
- Speak directly with our vulnerable customers making every effort to support with their concern where possible.
- Register new priority customers on our database and keep our database up to date.
- Be proficient in data input and manage spreadsheets and Share Point.
- Produce a high quality of work, paying close attention to detail and intensely listen for customer vulnerability to ensure we comply with the industry regulations.
- You have
- Previous experience in a customer-focused role, ideally within a fast-paced contact centre environment, including supporting vulnerable customers.
- Excellent communication skills, a professional telephone manner and a strong commitment to delivering exceptional customer service as an ambassador for SSEN and its values.
- Strong organisational skills with the ability to manage information accurately and maintain a high level of attention to detail.
- Proven ability to handle sensitive, emotional, or challenging situations with empathy and professionalism.
- Flexibility to adapt to changing business needs, particularly when responding to weather-related incidents and network events.
- About SSE
SSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.
We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition.
This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation.
We also provide products and services for businesses and other customers.
Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.
SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses.
Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships.
Wellbeing benefits like a free online GP and 24/7 counselling service.
Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.
Please contact fiona. smith@sse. com / 01738 340954 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.
We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
#J-18808-Ljbffr
Priority Services Advisor in Perth employer: SSE plc
At SSE, we pride ourselves on being an excellent employer, offering a supportive work culture where safety and teamwork are paramount. Our employees benefit from a comprehensive range of perks, including full PPE, tools, and a company vehicle, alongside opportunities for professional growth through training and development. With a commitment to inclusivity and employee wellbeing, we ensure that our team members feel valued and empowered in their roles across the Southern region.
StudySmarter Expert Advice🤫
We think this is how you could land Priority Services Advisor in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Priority Services Advisor in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE plc:Your cover letter is your chance to shine! Tell us why you want to work at SSE plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE plc!
How to prepare for a job interview at SSE plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
