At a Glance
- Tasks: Help customers solve problems and deliver exceptional service in a fast-paced environment.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy discounts on healthcare, gym memberships, and flexible benefits like interest-free loans.
- Other info: SSE values diversity and offers an inclusive workplace for everyone.
- Why this job: Make a real difference by helping customers while building your career in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are preferred.
The predicted salary is between 28072 - 32605 £ per year.
Join to apply for the Customer Service Advisor role at SSE plc.
Base Location: Cardiff, Reading or Perth
Salary: £28,072 - £32,605
Working Pattern: 12 Month Fixed Term Contract
Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast‑paced environment where delivering the right resolution the first time matters? Do you take pride in resolving issues efficiently and leaving customers smiling after just one call? If so, we want to hear from you!
Responsibilities- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
- Experience in a call centre or customer service role (preferred)
- Strong communication and active listening skills
- Strong problem‑solving mindset with a focus on first‑call resolution
- Ability to work independently and as part of a team
- Tech‑savvy and comfortable navigating multiple systems
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm, transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Energy Solutions support UK organisations by delivering energy and low‑carbon energy solutions, including EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible BenefitsEnjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Equal Opportunity EmployerSSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
How to ApplyStart your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Customer Service Advisor in Perth employer: SSE PLC
SSE plc is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture in Cardiff, Reading, or Perth. With a commitment to sustainability and innovation, employees enjoy flexible benefits, including discounts on healthcare and gym memberships, as well as opportunities for professional development in a dynamic environment focused on delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Perth
✨Tip Number 1
Get to know the company! Research SSE and understand their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer service scenarios and how you would handle them. Being able to demonstrate your ability to resolve issues efficiently will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former SSE employees on LinkedIn. They can provide insights into the company culture and even give you tips on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining SSE and ready to take the next step in your career.
We think you need these skills to ace Customer Service Advisor in Perth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping people shine through. Share specific examples of how you've gone above and beyond to resolve customer issues in the past. We love seeing that passion!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon. We appreciate clarity, and it helps us see your qualifications quickly!
Tailor Your Application:Take a moment to customise your application for the Customer Service Advisor role. Highlight relevant experience and skills that match the job description. We want to know why you're the perfect fit for us!
Apply Through Our Website:Remember, we only accept applications made online. So, make sure to hit that 'Apply Now' button on our website. It’s the easiest way for us to receive your application and get the ball rolling!
How to prepare for a job interview at SSE PLC
✨Know Your Stuff
Before the interview, make sure you understand SSE's mission and values. Familiarise yourself with their services, especially in customer service. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in what they do.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues on the first call. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving mindset and ability to deliver exceptional service.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are engaged in the conversation. It’s a key skill for a Customer Service Advisor, so demonstrating it in the interview is a great way to stand out.
✨Be Tech-Savvy
Since the role requires navigating multiple systems, be prepared to discuss your tech skills. Mention any relevant software or tools you've used in previous roles. If you can, give examples of how you've quickly adapted to new technologies, as this will reassure them of your capability to handle their systems.
