Base Location: Perth
Salary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 months Fixed Term Contract | Full Time
The role
As a Customer Relations Complaint Handler, you will be based in our Customer Contact Centre, supporting both our Customer Service and Operational teams to deliver effective solutions and outstanding service to customers who have raised a complaint.
You will
- Communicate effectively with both internal and external stakeholders at all levels, providing guidance to support decision-making and uphold SSEN's reputation.
- Manage high-level and third-party complaints, supporting customers throughout the entire Complaint Handling Process with empathy and professionalism.
- Take full ownership of assigned cases from start to finish, including contacting customers within agreed timescales, investigating their concerns, and delivering a coordinated company response.
- Ensure full compliance with GDPR by safeguarding customer data and clearly informing customers of their rights throughout the complaint process.
- Meet all required timescales and key milestones by accurately logging, updating, and managing complaints in the system
You have
- Proven customer service experience, including effective handling of complaints.
- Strong verbal and written communication skills, with the ability to build positive relationships and engage confidently with a wide range of stakeholders.
- A willingness to learn and a proactive approach to development, as there are some technical elements as part of the role, full training and support will be provided.
- Excellent time management and the ability to prioritise effectively along with being highly organised, adaptable, and self‑motivated
About SSE
SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.
SSEN Distribution , part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Fiona.smith@sse.com /01738 340954 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Customer Relations Advisor in Perth employer: SSE PLC
SSE plc is an exceptional employer that prioritises employee wellbeing and work-life balance, offering flexible working patterns in a dynamic hybrid environment. With a strong commitment to professional development, employees have access to generous benefits and opportunities for growth within the energy sector, making it a rewarding place to advance your career while contributing to impactful energy infrastructure projects.
