At a Glance
- Tasks: Support daily operations, manage team inbox, and ensure high-quality data reporting.
- Company: Join a leading energy company committed to inclusivity and innovation.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and generous family entitlements.
- Other info: Flexible working options and a supportive, inclusive workplace culture.
- Why this job: Be at the heart of customer relationships and drive impactful improvements.
- Qualifications: Strong IT skills, especially in Microsoft Office and data analysis.
The predicted salary is between 34749 - 40939 £ per year.
Base Location: For this role, we require successful applicants to be based from one of our Scottish locations and you'll be expected to spend 50% of your working week in the office - Perth.
Salary: £34,749 - £40,939 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role is a fast-paced and varied role at the heart of our Customer Relationship team within SSEN Transmission. As Customer Information Officer, you'll support the smooth running of daily operations, from managing the team inbox and coordinating meetings to ensuring accurate reporting and high-quality data. Working closely with Customer Relationship and Customer Offer Managers, you'll help keep processes compliant, efficient and up to date, while supporting improvements and contributing to the development of new digital tools.
You will:
- Provide daily support to Customer Relationship email inbox, assigning tasks and ensuring completion.
- Monitor and support procedures for Customer Relationship team, ensuring that compliance requirements are adhered to and the procedures are efficient and well managed.
- Where improvements with processes are identified, work with relevant stakeholders to embed them.
- Act as Secretary for team meetings, documenting minutes, assigning action owners and ensuring tasks are completed within agreed timelines.
- Work closely with Customer Relationship Managers and Customer Offer Managers to ensure offers and acceptances are processed to allow for accurate reporting and invoicing.
- Support with co‑ordinating department reporting requirements.
- Ensure data inputs are of exceptional quality, assisting with data cleanse activities and development of new digital platforms, including User Acceptance testing.
You have:
- Strong experience using corporate IT systems, with advanced proficiency in Microsoft Office (particularly Excel, including formulas, lookups and pivot tables) and working knowledge of Power BI for data analysis and reporting.
- Ability to collate, interpret and manipulate data to produce accurate, meaningful reports, supporting operational decision making and assessing customer impact.
- Clear understanding of customer connection processes, with strong communication skills and the ability to engage effectively with customers, internal teams and wider stakeholders.
- Excellent organisational skills, including prioritising competing tasks, managing shared inboxes and maintaining high attention to detail while working to tight deadlines.
- Experience in minute taking, event coordination and document management, ensuring accurate records, effective logistics, and adherence to best practice in information governance and version control.
Flexible benefits to fit your life include discounts on private healthcare and gym memberships, wellbeing benefits like a free online GP and 24/7 counselling service, interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme, as well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact shirley‑anne.o'connor@sse.com / 01738 351976 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Customer Information Officer in Perth employer: SSE PLC
At SSEN Transmission, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in our Scottish locations, particularly in Perth. With a competitive salary range of £34,749 - £40,939, flexible working options, and a comprehensive benefits package that includes wellbeing support and family entitlements, we are committed to the growth and development of our employees. Join us to be part of a dynamic team where your contributions will directly impact customer relationships and operational efficiency, all while enjoying a culture that values diversity and equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Information Officer in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Information Officer in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE PLC:Your cover letter is your chance to shine! Tell us why you want to work at SSE PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE PLC!
How to prepare for a job interview at SSE PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
