At a Glance
- Tasks: Plan and coordinate work for operational teams, ensuring timely completion of tasks.
- Company: Join a dynamic team at a leading company in customer operations.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and wellbeing support.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact by ensuring efficient service delivery and customer satisfaction.
- Qualifications: Experience in scheduling, administration, and strong communication skills required.
The predicted salary is between 30684 - 36666 £ per year.
Base Location: Oxford or Swindon
Salary: £30,684 - £36,666 depending on skills and experience + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12-month Fixed term contract | Full time, 37 hours | Office based
We are looking for 2 Schedulers to join our team on a 12-month Fixed term contract. As a Scheduler, you will join the Customer Operations team and work as part of a wider team responsible for planning and coordinating work for our operational teams. You’ll help ensure the right people are in the right place at the right time, supporting the efficient delivery of work and a great experience for our customers. To help us achieve this, we aim to make the best use of our resources and maintain a utilisation rate of 90% or above across our work schedule.
You will:
- Plan and schedule work for our operational teams, ensuring priority work is completed on time and customer commitments are met.
- Keep training and annual leave records up to date to help make sure teams are resourced effectively.
- Support operational teams by processing and checking paperwork, ensuring information is accurate before it is submitted.
- Respond to enquiries from customers and colleagues by email and telephone, providing a helpful and professional service.
- Take part in daily team huddles, sharing updates, raising concerns and identifying ways to improve how we work.
Due to the nature of business operations you will be required to respond to emergency events including severe weather as and when required, supporting team members in their ability to respond as is appropriate for their role.
You will have:
- Experience in scheduling, administration and customer service.
- Great administration, organisational and communication skills, with the ability to manage multiple priorities in a busy environment.
- Experience meeting targets, deadlines or service standards while maintaining a high level of accuracy.
- Good IT skills, including Microsoft Office, particularly Excel, and confidence working with data.
- Experience coordinating people, resources or schedules, with a proactive approach to problem‑solving and continuous improvement.
Benefits:
- Flexible benefits to fit your life: enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Scheduler in Oxford employer: SSE PLC
SSE plc is an exceptional employer that prioritises employee wellbeing and work-life balance, offering flexible working patterns in a dynamic hybrid environment. With a strong commitment to professional development, employees have access to generous benefits and opportunities for growth within the energy sector, making it a rewarding place to advance your career while contributing to impactful energy infrastructure projects.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduler in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE PLC:Your cover letter is your chance to shine! Tell us why you want to work at SSE PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE PLC!
How to prepare for a job interview at SSE PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
