At a Glance
- Tasks: Support remote Building Energy Management Systems and diagnose performance issues.
- Company: Join a forward-thinking company focused on energy optimisation and customer engagement.
- Benefits: Enjoy flexible working, competitive salary, and wellness perks like free online GP access.
- Other info: Be part of an inclusive workplace that values diversity and offers excellent career growth.
- Why this job: Make a real impact in energy management while developing your technical skills.
- Qualifications: Experience in facilities management or technical support is a plus; strong communication skills are essential.
The predicted salary is between 27500 - 41300 £ per year.
Base Location: You'll be expected to spend 50% of your working week in our Maxim Park, Motherwell office.
Salary: £27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role:
As a Helpdesk Technician within the Remote Service Centre, you will support the remote operation of Building Energy Management Systems (BEMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls. Please note that this is not an IT Helpdesk role.
You will:
- Provide first‑line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels.
- Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations.
- Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability.
- Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard.
- Support seasonal testing of heating, ventilation, and air conditioning systems, ensuring readiness, and logging results for further action where required.
You have:
- Experience from a facilities management, technical helpdesk, engineering apprenticeship or customer‑facing role in a technical environment, with exposure to Building Energy Management Systems or energy performance.
- The ability to listen actively, speak clearly, and write professionally, engaging with customers and colleagues in a way that builds trust and clarity.
- An investigative mindset, capable of troubleshooting faults and applying structured thinking to resolve problems.
- The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands.
- A strong work ethic paired with a genuine desire to deliver excellent service.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Helpdesk Technician in Motherwell employer: SSE PLC
At SSE, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. Our Maxim Park, Motherwell office provides a dynamic environment where Helpdesk Technicians can thrive, with flexible working options, competitive salaries, and a comprehensive benefits package designed to enhance your financial and personal wellbeing. Join us to be part of a team that values your contributions and fosters growth through structured development opportunities in the evolving field of Building Energy Management Systems.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Technician in Motherwell
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like SSE PLC.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like SSE PLC, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like SSE PLC and may help you secure that full-time position sooner!
We think you need these skills to ace Helpdesk Technician in Motherwell
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at SSE PLC.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the Helpdesk Technician role at SSE PLC. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at SSE PLC
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at SSE PLC.
