At a Glance
- Tasks: Help customers with billing and metering queries while providing top-notch service.
- Company: Join SSE Energy Solutions, a leader in renewable energy and sustainability.
- Benefits: Enjoy 34 days holiday, flexible working, and discounted healthcare.
- Other info: This is a hybrid role based in Cardiff, offering flexibility and inclusivity.
- Why this job: Be part of the green revolution and make a real impact on the environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29504 - 34757 £ per year.
Base Location:Cardiff – this is a hybrid role working a minimum of two days a week from the office at the advertised location.
Salary:£29,504 - £34,757 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern:Permanent | Full Time |Flexible Firstoptions available
What is the Role?
Working as a Metering Advisor within our Metering team you will be responsible for resolving complex billing and metering queries. You will consult with our service providers regularly to provide weekly reports to our customers. As part of your role, you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service both via email and telephone.
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPI’s and targets.
- Being a customer facing role, you’ll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience of working within a Customer Service environment.
- Excellent problem solving ability.
- Excellent communication skills and willingness to learn.
- Great knowledge of Microsoft office applications including running reports and analysing excel based data.
About our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers\' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland\'s largest renewable electricity generator,SSE Energy Solutionsis different as all its renewable electricity is sourced from SSE\'s own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
What’s in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits packageon our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for‘Inclusion & Diversity at SSE’to find out more.
Next Steps
All applications should be submitted online, and I\'ll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on lynsey.macdonald@sse.com.
As a courtesy, please let your current line manager know you are applying.
#J-18808-LjbffrMetering Advisor in Cardiff employer: SSE PLC
SSE Energy Solutions is an exceptional employer located in Cardiff, offering a hybrid working model that promotes flexibility and work-life balance. With a strong commitment to employee wellbeing, the company provides an attractive benefits package including 34 days of holiday, enhanced family leave, and opportunities for professional growth within the renewable energy sector. Join a diverse and inclusive team dedicated to driving sustainable solutions and making a meaningful impact in the race to net zero.
StudySmarter Expert Advice🤫
We think this is how you could land Metering Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Metering Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE PLC:Your cover letter is your chance to shine! Tell us why you want to work at SSE PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE PLC!
How to prepare for a job interview at SSE PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
