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- Tasks: Lead the design and development of IT Service Management standards for a seamless digital experience.
- Company: Join a forward-thinking company focused on enhancing service delivery and collaboration.
- Benefits: Competitive salary, flexible working options, and comprehensive wellbeing support.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Shape the future of IT services and make a real impact across the enterprise.
- Qualifications: Experience in service architecture and strong stakeholder collaboration skills.
The predicted salary is between 50100 - 75100 £ per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Havant, Reading or Glasgow.
Salary: £50,100 - £75,100 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role forms part of the Service Strategy with a focus on enhancing the end‑to‑end service value chain ('the digital experience') in line with ITIL and SIAM industry best‑practice. The IT Service Architect plays a key role in developing this framework by establishing the Service Management architectural standards, guardrails and guidelines for IT Services across the enterprise. This role links together multiple elements of the service value chain to ensure the standards for IT Services incorporate all elements needed to effectively manage services throughout the full‑service lifecycle. This role collaborates with a wide range of stakeholders from across the enterprise to design, develop, adopt and assure these standards.
You will:
- Service Management Architectural Standards for IT Services: Lead the facilitation required to define, design and develop the Service Management architectural standards for IT Services; working collaboratively with a wide range of stakeholders from across the enterprise to identify all elements required to effectively manage service delivery across the full‑service lifecycle, ensuring that dependencies and underpinning aspects are incorporated.
- Linking the Service Value Chain: Play a pivotal role in linking together various elements of the service value chain, including but not limited to: Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management. Develop a target architectural model for IT Services that reflects evolving business needs, alongside streamlining various standards and associated processes into a seamless enterprise‑wide governance model. Develop the associated architectural roadmap, suitable for phased implementation and ongoing continual improvement.
- Governance of IT Service Management Standards: Play an active role in enterprise‑wide governance by assuring service design(s) and domain solution architecture(s) against the required IT Service Management standards, supporting the management and resolution of any design issues as they arise. Create key performance indicators and report on overall adherence to the standards, highlighting any potential Service Management related risks, impacts and areas for improvement as appropriate.
- Vendor Integration and Onboarding: Work cross functionally to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco‑system; enabling a seamless experience across the service and 'single pane of glass' (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall 'digital experience'.
- Service Architecture Advocacy, Support and Guidance: Establish and maintain strong relationships with stakeholders, including advocating Operational and Service Excellence via the adoption of IT Service Standards. Facilitation of community of practice sessions and engagement events. Provide support, guidance and advice to Product, Architectural and Service Delivery Teams in relation to Service Architecture.
You have:
- Ability to understand the long‑term ('big picture') business strategy and goals, along with short‑term perspectives of situations.
- Deep understanding of Service Architecture.
IT Service Architect employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Architect
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the IT service management space. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with service architecture and ITIL best practices. Use real-world examples to demonstrate how you've linked service value chains and improved service delivery. This will make you stand out in interviews.
✨Tip Number 3
Prepare for those interviews! Research the company and its service management standards. Be ready to discuss how you can contribute to their goals and enhance their digital experience. Tailor your answers to show you understand their needs and how you can help.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace IT Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Architect role. Highlight your experience with service management and architectural standards, and don’t forget to mention any relevant projects that showcase your skills in linking service value chains.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing the digital experience and how your background aligns with our goals at StudySmarter. Keep it engaging and personal!
Showcase Your Collaboration Skills: Since this role involves working with a wide range of stakeholders, make sure to highlight your collaboration skills. Share examples of how you've successfully worked with others to achieve common goals in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SSE PLC
✨Know Your ITIL and SIAM
Make sure you brush up on your ITIL and SIAM knowledge before the interview. Understand how these frameworks apply to service management and be ready to discuss how you've used them in past roles. This will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Stakeholder Engagement Skills
Since this role involves collaborating with a wide range of stakeholders, prepare examples of how you've successfully engaged with different teams in the past. Think about specific projects where you linked various elements of the service value chain and how you navigated any challenges that arose.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills and ability to manage service delivery. Practice articulating your thought process when faced with hypothetical situations related to service architecture and governance. This will help you demonstrate your analytical skills and strategic thinking.
✨Articulate Your Vision for Service Management
Be ready to discuss your vision for developing architectural standards and roadmaps for IT services. Think about how you would approach aligning these standards with evolving business needs and what steps you would take to ensure continual improvement. This shows that you’re proactive and forward-thinking.