At a Glance
- Tasks: Support customers in resolving payment issues and manage complex accounts.
- Company: Join SSE PLC, a leader in the energy sector with a supportive team.
- Benefits: Competitive salary, enhanced leave, and healthcare options.
- Other info: Hybrid role offering flexibility and opportunities for career growth.
- Why this job: Make a difference by helping customers while developing your negotiation skills.
- Qualifications: Strong communication skills and experience in collections required.
The predicted salary is between 29504 - 34757 € per year.
SSE PLC is seeking Inbound Collections Advisers to join their Business Collections team. This hybrid role involves supporting customers in resolving payment issues and negotiation, managing complex accounts with a focus on cash recovery and KPIs.
Candidates should have strong communication skills and experience in collections.
The position offers a salary between £29,504 and £34,757, with excellent benefits including enhanced leave and healthcare options.
Hybrid Inbound Collections Specialist employer: SSE PLC
SSE PLC is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where team collaboration thrives. With competitive salaries and comprehensive benefits such as enhanced leave and healthcare options, employees are empowered to excel in their roles while enjoying a healthy work-life balance in a dynamic hybrid environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Inbound Collections Specialist
✨Tip Number 1
Get to know the company! Research SSE PLC and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your negotiation skills! Since this role involves managing complex accounts and resolving payment issues, brush up on your negotiation techniques. Role-play with a friend or use online resources to get comfortable.
✨Tip Number 3
Prepare for common interview questions related to collections. Think about your past experiences and how they relate to cash recovery and KPIs. We want you to shine when discussing your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Inbound Collections Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collections and showcases your strong communication skills. We want to see how you've successfully managed complex accounts and resolved payment issues in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid Inbound Collections Specialist role. Share specific examples of how you've met KPIs and contributed to cash recovery in previous roles.
Showcase Your Negotiation Skills:Since this role involves negotiation, be sure to mention any relevant experiences where you've successfully navigated difficult conversations or resolved disputes. We love seeing candidates who can handle tough situations with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at SSE PLC
✨Know Your Numbers
Before the interview, brush up on key metrics related to collections and cash recovery. Be ready to discuss how you've met or exceeded KPIs in previous roles. This shows you understand the importance of performance in this position.
✨Master the Art of Communication
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face as an Inbound Collections Specialist, focusing on negotiation techniques and customer empathy.
✨Research SSE PLC
Familiarise yourself with SSE PLC’s values, mission, and recent news. Understanding the company culture will help you tailor your responses and demonstrate that you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the tools they use for collections, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
