SSE PLC is hiring a Workforce Management Specialist to join the Business Improvement & Planning team. You will own scheduling across a 24/7 contact centre, working with the Lead WFM Planning Manager and Workforce Coordinators to ensure the right resources meet customer demand.
As we roll out Amazon Connect, you will establish best practices for scheduling, intraday management and operational planning, owning scheduling processes and guiding teams to balance demand, performance and regulatory
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Workforce Scheduler (WFM Specialist) – Amazon Connect in Havant employer: SSE plc
At SSE, we pride ourselves on being an excellent employer, offering a supportive work culture where safety and teamwork are paramount. Our employees benefit from a comprehensive range of perks, including full PPE, tools, and a company vehicle, alongside opportunities for professional growth through training and development. With a commitment to inclusivity and employee wellbeing, we ensure that our team members feel valued and empowered in their roles across the Southern region.
