At a Glance
- Tasks: Support customers with new electricity connections and project updates.
- Company: Join SSE plc, a leader in energy solutions with a supportive culture.
- Benefits: Enjoy flexible benefits, including healthcare discounts and a great work environment.
- Other info: Full-time role with a 12-month fixed-term contract, Monday to Friday.
- Why this job: Make a real difference by delivering smooth experiences for our customers.
- Qualifications: Strong customer service experience and excellent problem-solving skills.
The predicted salary is between 25000 - 32000 € per year.
SSE plc in Havant is seeking Customer Service Advisors to join our team. You will support customers applying for new electricity connections and provide updates throughout their projects.
Strong customer service experience and problem-solving skills are essential. Enjoy flexible benefits like discounts on healthcare and a supportive workplace culture.
This full-time role requires commitment Monday to Friday, offering a 12-month fixed-term contract. Join us to help deliver a smooth experience for our customers.
Customer Service Advisor – Connections & Projects in Havant employer: SSE PLC
SSE plc in Havant is an excellent employer, offering a supportive workplace culture that prioritises employee well-being and development. With flexible benefits including healthcare discounts and a commitment to fostering strong customer service skills, employees can thrive in their roles while contributing to meaningful projects that enhance customer experiences. Join us for a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Connections & Projects in Havant
✨Tip Number 1
Make sure you research SSE plc and their customer service values. Knowing the company inside out will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will come in handy when they ask about your approach to challenges.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and tips for the interview process. We can help you connect!
✨Tip Number 4
Apply through our website for a smoother application process. It’s quick and easy, plus you’ll be one step closer to joining a supportive workplace where you can thrive!
We think you need these skills to ace Customer Service Advisor – Connections & Projects in Havant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience and problem-solving skills. We want to see how your background aligns with the role of a Customer Service Advisor.
Show Your Enthusiasm:Let your passion for helping customers shine through in your written application. We love candidates who are excited about delivering a smooth experience for our customers, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and relevant to the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SSE PLC
✨Know the Company Inside Out
Before your interview, take some time to research SSE plc. Understand their values, mission, and the specific services they offer, especially in electricity connections. This will show your genuine interest and help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service expertise. Think of situations where you resolved issues or went above and beyond for a customer. This is crucial for a role focused on delivering a smooth experience for customers.
✨Demonstrate Problem-Solving Abilities
Since problem-solving skills are essential for this position, be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
