At a Glance
- Tasks: Support customers with electricity connections via phone and email, guiding them through the process.
- Company: Join a leading energy provider committed to customer satisfaction and inclusivity.
- Benefits: Competitive salary, flexible benefits, health perks, and generous family entitlements.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their electricity needs.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 29504 - 34757 € per year.
Base Location: Havant (Penner Road)
Salary: £29,504-£34,757 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Office based | 12-month fixed term contract | Full Time, 37 hours per week, 08:00 – 17:00 Monday – Friday
We are looking for Customer Service Advisors to join our team! As a Customer Service Advisor, you’ll support a wide range of customers via phone and email who are applying for new electricity connections or requesting changes to the electricity network. This could include homeowners building their new home and needing a new connection, or property developers coordinating the relocation of existing cables as part of larger construction projects. You’ll play a key role in guiding customers through the end‑to‑end process, helping them understand their application, outlining next steps, and providing clear, proactive updates on the progress of their project. Your support will ensure customers feel informed, reassured, and confident throughout their journey.
We’re looking for customer‑focused individuals to join our Connections Application teams, where you’ll help deliver a smooth and positive experience for every customer we serve.
You will:
- Provide customers with advice on application registrations and next best steps.
- Manage customer accounts by providing project updates.
- Attempt to resolve complaints at the first point of contact.
- Manage issues that arise for the customer and liaise with the wider business to resolve these.
You have:
- Previous experience in customer service is essential for this role but other than that, we are simply looking for people who have a desire to learn and love to talk with customers.
- You should be customer‑focused, putting the customer at the heart of everything you do.
- You'll be the voice of the customer in this role, so it's important you can champion what they need.
- You should enjoy problem‑solving and be able to absorb a lot of information.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
Due to expected high levels of interest, this advert may close before the stated deadline.
Flexible benefits to fit your life include discounts on private healthcare and gym memberships, wellbeing benefits like a free online GP and 24/7 counselling service, interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme, as well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Customer Service Advisor in Havant employer: SSE PLC
At SSE, we pride ourselves on being an excellent employer, offering a supportive work environment in Havant where our Customer Service Advisors can thrive. With a competitive salary and a comprehensive benefits package that includes flexible options for family and wellbeing, we are committed to fostering employee growth through training and development opportunities. Join us to be part of a diverse team that values inclusivity and champions customer satisfaction, ensuring every interaction is meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Havant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experience where you've gone above and beyond for a customer. This will demonstrate your customer-focused mindset and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team at StudySmarter!
We think you need these skills to ace Customer Service Advisor in Havant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how you’ve put customers at the heart of what you do, so don’t hold back on those examples!
Show Your Problem-Solving Skills:In your written application, share specific instances where you've successfully resolved customer issues. We love seeing how you tackle challenges and keep customers happy!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SSE PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities, such as guiding customers through their applications and managing project updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about customer service, be prepared to share examples of how you've put customers first in previous jobs. Think of specific situations where you resolved complaints or provided exceptional support. This will highlight your customer-centric approach and problem-solving skills.
✨Prepare for Technical Questions
While the team will provide training, it's good to show that you're eager to learn about the technical aspects of the job. Brush up on basic electricity concepts or common issues customers might face when applying for new connections. This will demonstrate your thirst for knowledge and readiness to tackle challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
