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- Tasks: Lead the design and development of IT Service Management standards for a seamless digital experience.
- Company: Join a forward-thinking company focused on enhancing service delivery and collaboration.
- Benefits: Competitive salary, flexible working options, and comprehensive wellbeing support.
- Other info: Collaborative environment with opportunities for professional growth and community engagement.
- Why this job: Shape the future of IT services and make a real impact across the enterprise.
- Qualifications: Experience in service architecture and a passion for innovative service management.
The predicted salary is between 50100 - 75100 £ per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Havant, Reading or Glasgow.
Salary: £50,100 - £75,100 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role forms part of the Service Strategy with a focus on enhancing the end‑to‑end service value chain ('the digital experience') in line with ITIL and SIAM industry best‑practice. The IT Service Architect plays a key role in developing this framework by establishing the Service Management architectural standards, guardrails and guidelines for IT Services across the enterprise. This role links together multiple elements of the service value chain to ensure the standards for IT Services incorporate all elements needed to effectively manage services throughout the full‑service lifecycle. This role collaborates with a wide range of stakeholders from across the enterprise to design, develop, adopt and assure these standards.
You will:
- Service Management Architectural Standards for IT Services: Lead the facilitation required to define, design and develop the Service Management architectural standards for IT Services; working collaboratively with a wide range of stakeholders from across the enterprise to identify all elements required to effectively manage service delivery across the full‑service lifecycle, ensuring that dependencies and underpinning aspects are incorporated.
- Linking the Service Value Chain: Play a pivotal role in linking together various elements of the service value chain, including but not limited to: Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management. Develop a target architectural model for IT Services that reflects evolving business needs, alongside streamlining various standards and associated processes into a seamless enterprise‑wide governance model. Develop the associated architectural roadmap, suitable for phased implementation and ongoing continual improvement.
- Governance of IT Service Management Standards: Play an active role in enterprise‑wide governance by assuring service design(s) and domain solution architecture(s) against the required IT Service Management standards, supporting the management and resolution of any design issues as they arise. Create key performance indicators and report on overall adherence to the standards, highlighting any potential Service Management related risks, impacts and areas for improvement as appropriate.
- Vendor Integration and Onboarding: Work cross functionally to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco‑system; enabling a seamless experience across the service and 'single pane of glass' (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall 'digital experience'.
- Service Architecture Advocacy, Support and Guidance: Establish and maintain strong relationships with stakeholders, including advocating Operational and Service Excellence via the adoption of IT Service Standards. Facilitation of community of practice sessions and engagement events. Provide support, guidance and advice to Product, Architectural and Service Delivery Teams in relation to Service Architecture.
You have:
- Ability to understand the long‑term ('big picture') business strategy and goals, along with short‑term perspectives of situations.
- Deep understanding of Service Architecture.
IT Service Architect in Hampshire employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Architect in Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local events related to IT Service Architecture. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your projects and achievements in Service Architecture. This gives potential employers a tangible way to see what you can bring to the table, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT Service Management and architectural standards. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Architect in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Architect role. Highlight your experience with service management and architectural standards, and don’t forget to mention any relevant ITIL or SIAM knowledge. We want to see how you can enhance our digital experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've linked service value chains in the past and how you can contribute to our goals at StudySmarter.
Showcase Your Collaboration Skills: Since this role involves working with a wide range of stakeholders, make sure to highlight your collaboration skills. Share instances where you’ve successfully worked cross-functionally to achieve a common goal. We love team players!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at SSE PLC
✨Know Your ITIL and SIAM
Make sure you brush up on your knowledge of ITIL and SIAM best practices. Be ready to discuss how these frameworks can enhance the service value chain and how you've applied them in past roles. This shows you're not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Stakeholder Collaboration Skills
Prepare examples of how you've worked with diverse stakeholders to develop service management standards. Highlight specific instances where your collaboration led to successful outcomes. This will demonstrate your ability to link various elements of the service value chain, which is crucial for this role.
✨Understand the Business Strategy
Familiarise yourself with the company's long-term business strategy and how the IT Service Architect role fits into it. Be prepared to discuss how your architectural model can evolve alongside business needs. This shows that you’re thinking strategically and can align IT services with business goals.
✨Prepare for Governance Discussions
Anticipate questions about governance and how you would assure service designs against IT Service Management standards. Think of examples where you've identified risks or areas for improvement in service delivery. This will highlight your proactive approach to maintaining high standards in service architecture.