At a Glance
- Tasks: Analyse workforce data and drive impactful business decisions with innovative reporting.
- Company: Join a forward-thinking company committed to transformation and inclusivity.
- Benefits: Enjoy flexible working, competitive salary, and wellness perks like gym discounts and online GP access.
- Other info: Great opportunities for career growth and exposure to senior stakeholders.
- Why this job: Be part of a dynamic team shaping the future of workforce analytics and operational efficiency.
- Qualifications: Experience in Workforce Management and strong data analysis skills required.
The predicted salary is between 34749 - 40939 € per year.
Base Location: Portsmouth or Perth (Scotland). You’ll be expected to spend 50% of your working week in one of the following locations: Perth or Portsmouth.
Salary: £34,749 - £40,939 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role:
We are excited to introduce a new opportunity for a Workforce Management Analyst to join our Business Improvement & Planning team at a pivotal time of transformation. In this role, you will work closely with the Lead Workforce Management Planning Manager and a team of Workforce Coordinators, playing a key role in shaping how workforce data is analysed, reported, and used to drive business decisions. As we roll out Amazon Connect across our contact centres, alongside its powerful QuickSight reporting and analytics suite, this role offers a unique chance to influence how workforce insights are delivered across the business.
This is not a business as usual analytics role. You will have the opportunity to design and evolve future‑facing reporting, unlocking actionable, data‑driven insights that support operational change, improve efficiency, and enable smarter decision‑making. You’ll be involved in new initiatives from the ground up, helping embed best‑in‑class workforce analytics as we continue to grow and modernise. Sitting within the Business Improvement & Planning function, this role provides direct exposure to senior stakeholders and a real platform to make an impact, using data to drive meaningful improvements across our operations.
You will:
- Develop and enhance workforce reporting
- Analyse workforce performance and trends to provide actionable insights
- Support planning, forecasting, and operational decision‑making
- Partner with workforce and operational teams to identify efficiency opportunities
- Contribute to continuous improvement and transformation initiatives
You have:
- Proven experience within Workforce Management (WFM) in a contact centre environment
- Hands‑on experience with WFM software/tools
- Strong experience in report building and data analysis, using Excel and/or reporting platforms such as Amazon QuickSight, Power BI, Tableau etc.
- Ability to translate data into a clear and compelling story by identifying trends, highlighting risks, and delivering actionable insights
- A strong desire to be part of change, with a keen interest in new technologies and automation‑driven solutions.
Flexible benefits to fit your life:
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Locations
Workforce Management Analyst in Hampshire, Portsmouth employer: SSE PLC
Join SSE as a Workforce Management Analyst and be part of a dynamic team driving transformation in Portsmouth or Perth. With a commitment to employee wellbeing, flexible working options, and a culture that champions inclusivity and growth, you'll have the opportunity to influence key business decisions while enjoying a comprehensive benefits package that supports your financial and personal needs.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Management Analyst in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role in Workforce Management.
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss how you've used tools like Excel or QuickSight to drive business decisions. We want to see your passion for turning data into actionable insights!
✨Tip Number 3
Showcase your adaptability! Talk about times you've embraced new technologies or processes in your previous roles. This is key, especially as we’re rolling out Amazon Connect and evolving our analytics approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll be one step closer to joining our awesome team in shaping workforce insights.
We think you need these skills to ace Workforce Management Analyst in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workforce Management Analyst role. Highlight your experience with WFM software and data analysis tools like Excel or QuickSight. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how you can contribute to our team. Be sure to mention any relevant projects or experiences that showcase your analytical skills.
Showcase Your Data Storytelling Skills:In your application, demonstrate how you've turned data into actionable insights in the past. We love candidates who can translate complex data into clear narratives, so share examples of how you've done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at SSE PLC
✨Know Your Data Tools
Make sure you’re familiar with the WFM software and reporting tools mentioned in the job description, like Amazon QuickSight or Power BI. Brush up on your Excel skills too, as you'll likely need to demonstrate your ability to analyse data effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific trends you've identified and how those insights led to operational improvements. This will show your potential employer that you can translate data into actionable strategies.
✨Understand the Business Context
Research the company’s current initiatives and challenges in workforce management. Being able to discuss how your role as a Workforce Management Analyst can contribute to their transformation efforts will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and future goals of the Business Improvement & Planning function. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
