At a Glance
- Tasks: Oversee IT and Operational Technology services, ensuring top-notch delivery and continuous improvement.
- Company: Join SSE, a leader in energy transition and infrastructure development.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact on energy solutions while developing your career in a dynamic environment.
- Qualifications: Service management accreditation and experience in complex environments required.
The predicted salary is between 77488 - 91285 £ per year.
Base Location: For this role, we require successful applicants to be based from one of our Scottish locations and you'll be expected to spend 50% of your working week in the office – Glasgow, Perth, Aberdeen, Inverness.
Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role: Service Management within Transmission Digital is a demanding yet rewarding senior proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success.
You will:
- Accountable for the Operational Services for all production and non-production IT and OT services, managing service providers to ensure delivery against defined Service Level Agreements and Key Performance Indicators.
- Responsible for strategic development and ongoing maintenance of effective commercial service management practices with external suppliers.
- Ensure operational readiness by identifying potential risks and implementing scalable solutions that support long‑term service excellence.
- Act as the intermediary between IT and our business, translating needs into effective solutions.
- Develop a communication approach to ensure regular conversations with key stakeholders, capturing their requirements and feedback, and creating improvements where possible.
- Represent SSEN Transmission in interactions with third‑party vendors, forming strong collaborative working relationships whilst ensuring vendor accountability.
- Partner internally with key stakeholders to align contracts with evolving business needs.
- Ensure IT/OT services comply with the Cyber Assessment Framework (CAF) and relevant regulatory requirements by embedding robust governance practices.
- Promote a culture of accountability and continuous improvement, and demonstrate behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience.
You have:
- A recognised service management accreditation, e.g. ITIL v4.
- Extensive experience of working within a Service Management role in a large, complex environment.
- A strategic and proactive approach to problem solving, looking at the big picture and how decisions and actions impact across the business.
- An ability to work in a cross functional environment and adapt to change quickly.
- Experience with Operational Technology and the Utilities industry is preferred but not essential.
- Experience in a regulated environment is beneficial.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSEN Transmission owns and operates the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. We are upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come.
Flexible benefits to fit your life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Service Delivery Manager in Glasgow employer: SSE PLC
SSE is an exceptional employer, offering a dynamic work environment in the heart of Scotland, where you can thrive as a Service Delivery Manager. With a strong commitment to employee wellbeing, we provide flexible working options, comprehensive benefits including private healthcare and family entitlements, and a culture that promotes continuous improvement and accountability. Join us in our mission to build a sustainable energy future while enjoying opportunities for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SSE PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SSE PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SSE PLC!
✨Direct Apply to SSE PLC
Let's not forget to apply directly through the SSE PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SSE PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SSE PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SSE PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
