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For Companies At a Glance
- Tasks: Design and develop IT Service Management frameworks to enhance digital experiences.
- Company: Join SSE, a leading energy company committed to a net zero future.
- Benefits: Enjoy competitive salary, flexible working, and wellness perks like free online GP.
- Why this job: Make a real impact in the energy sector while shaping IT service standards.
- Qualifications: Experience in Service Architecture and understanding of IT Service Management frameworks.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
The predicted salary is between 42100 - 63100 £ per year.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Havant, Reading or Glasgow.
Salary: £50,100 - £75,100 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role
This role forms part of the Service Strategy & Performance team who design, develop and deliver a tooling-aligned Service Management framework; with a focus on enhancing the end-to-end service value chain ("the digital experience") in line with ITIL and SIAM industry best-practice. The IT Service Architect plays a key role in developing this framework by establishing the Service Management architectural standards, guardrails and guidelines for IT Services across the enterprise. This role links together multiple elements of the service value chain to ensure the standards for IT Services incorporate all elements needed to effectively manage services throughout the full-service lifecycle. This role collaborates with a wide range of stakeholders from across the enterprise to design, develop, adopt and assure these standards.
You will
- Service Management Architectural Standards for IT Services: Lead the facilitation required to define, design and develop the Service Management architectural standards for IT Services; working collaboratively with a wide range of stakeholders from across the enterprise to identify all elements required to effectively manage service delivery across the full-service lifecycle, ensuring that dependencies and underpinning aspects are incorporated.
- Linking the Service Value Chain: Play a pivotal role in linking together various elements of the service value chain, including but not limited to: Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management. Develop a target architectural model for IT Services that reflects evolving business needs, alongside streamlining various standards and associated processes into a seamless enterprise-wide governance model. Develop the associated architectural roadmap, suitable for phased implementation and ongoing continual improvement.
- Governance of IT Service Management Standards: Play an active role in enterprise-wide governance by assuring service design(s) and domain solution architecture(s) against the required IT Service Management standards, supporting the management and resolution of any design issues as they arise. Create key performance indicators and report on overall adherence to the standards, highlighting any potential Service Management related risks, impacts and areas for improvement as appropriate.
- Vendor Integration and Onboarding: Work cross functionally to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management ecosystem; enabling a seamless experience across the service and ‘single pane of glass’ (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
- Service Architecture Advocacy, Support and Guidance: Establish and maintain strong relationships with stakeholders, including advocating Operational and Service Excellence via the adoption of IT Service Standards. Facilitation of community of practice sessions and engagement events. Provide support, guidance and advice to Product, Architectural and Service Delivery Teams in relation to Service Architecture.
You have
- Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations.
- Deep understanding of Service Architecture & Service Design components.
- Understanding of Service Management frameworks and Service Management and Integration (SIAM) principles.
- Understanding of Service Management Data Models and Taxonomy (e.g. CSDM, TBM), with knowledge of Service Management Tooling (e.g. ServiceNow).
- Ability to effectively manage challenge / issue resolution with a positive and flexible attitude.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.
Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
IT Service Architect in Glasgow employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Architect in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Service Architect in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Service Architect role. Highlight your experience with Service Management frameworks and how you can contribute to enhancing the service value chain.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that align with the responsibilities mentioned in the job description, like developing architectural standards or managing service delivery.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We want to see your qualifications without wading through unnecessary fluff!
Apply Through Our Website: Remember, we only accept applications made online. So, hit that 'Apply Now' button on our website and make sure you follow all the steps to submit your application properly!
How to prepare for a job interview at SSE PLC
✨Know Your Service Management Frameworks
Make sure you brush up on ITIL and SIAM principles before your interview. Understanding these frameworks will not only help you answer questions confidently but also demonstrate your commitment to best practices in service management.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've collaborated with various stakeholders in the past. This role requires linking multiple elements of the service value chain, so being able to discuss your experience in building relationships and facilitating discussions will be key.
✨Understand the Big Picture
Be ready to discuss how your work as an IT Service Architect aligns with broader business strategies. Show that you can think long-term while also managing short-term challenges, which is crucial for developing effective service management standards.
✨Familiarise Yourself with Service Management Tooling
Get to grips with tools like ServiceNow and understand how they fit into service management data models. Being knowledgeable about these tools will give you an edge and show that you're prepared to hit the ground running.
