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- Tasks: Manage customer queries and support system upgrades in a dynamic team.
- Company: Join SSE Airtricity, a leader in the energy sector with a green vision.
- Benefits: Enjoy competitive salary, performance bonuses, and flexible working options.
- Why this job: Make a real impact while gaining valuable experience in a fast-paced environment.
- Qualifications: Strong organisational skills and a customer-first mindset are essential.
- Other info: Flexible benefits and a supportive, inclusive workplace await you.
The predicted salary is between 28190 - 33700 £ per year.
Base Location:
Dublin & Belfast (hybrid working pattern with a mix of office and remote working)
Salary:
From €35,000/£28,190 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern:
12 to 15 Month Contract | Full Time | Flexible First options available
Electrify Your Career with SSE Airtricity
At SSE Airtricity, were shaping the future of energy – and we want you to be part of it.
As we upgrade our Billing and Customer Record Systems, were creating exciting opportunities across our Operations, Billing, Credit Control, and Energy Advisory teams in Dublin and Belfast.
These 12-15 month flexible contract roles are ideal for people who love solving problems, working collaboratively, and making a real difference for customers. Youll help us streamline processes, support new digital systems, and deliver outstanding service as we power towards a Net Zero future.
If you bring energy, enthusiasm, and strong customer or administrative experience – well give you the tools, training, and support to shine.
You Will:
- Manage day-to-day customer and operational queries, seeing each task through to completion.
- Ensure accurate processing of data, invoices, and customer records.
- Communicate clearly with customers and colleagues by phone, email, and other channels.
- Support smooth transitions during system upgrades by identifying and resolving issues quickly.
- Collaborate across teams to deliver a seamless customer experience.
You have:
- Strong organisational skills, attention to detail, and a customer-first mindset.
- Excellent communication skills – written, verbal, and digital.
- Confidence working with numbers and data (experience in billing or credit control a plus).
- The ability to prioritise, adapt, and thrive in a fast-paced environment.
- A proactive attitude and desire to learn new systems and processes.
Make an impact – play a key role in a major business transformation project
Grow your skills – get exposure to digital systems, finance, and customer operations
Work with great people – collaborate with award-winning teams in a supportive, inclusive environment
Shape your future – gain valuable experience that could lead to permanent opportunities within SSE
Interviews will be held weeks commencing 20th October 2025 with starts available 1st December 2025 and 5th January 2026 so don\’t delay, apply now using the link below!
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re building the world\’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Louise 01738 340826 to discuss how we can support you.
We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further.
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Customer Service Opportunities employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Opportunities
✨Tip Number 1
Get to know the company! Research SSE Airtricity and understand their mission towards a Net Zero future. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being clear and confident in your communication is key. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate how you can contribute to streamlining processes at SSE.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team. So, hit that 'Apply Now' button and let’s electrify your career together!
We think you need these skills to ace Customer Service Opportunities
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on showcasing your written communication prowess!
Be Specific About Your Experience: When detailing your past roles, focus on specific examples that demonstrate your problem-solving abilities and teamwork. We love seeing how you've made a difference in previous positions, so let us know about those achievements!
Apply Through Our Website: Remember, we only accept applications made online through our website. It’s super easy, and it ensures your application gets to the right place. Don’t miss out on this opportunity – hit that apply button!
How to prepare for a job interview at SSE PLC
✨Know the Company Inside Out
Before your interview, take some time to research SSE Airtricity. Understand their mission, values, and recent projects, especially around renewable energy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to adapt quickly or collaborate with others to achieve a goal. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewers. Inquire about team dynamics, the training process for new systems, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.