At a Glance
- Tasks: Help customers with energy queries and streamline operations in a dynamic team.
- Company: Join SSE Airtricity, a leader in the energy sector with a focus on innovation.
- Benefits: Competitive salary, performance bonuses, flexible working, and career progression opportunities.
- Other info: Hybrid working model with potential for permanent roles after contract.
- Why this job: Be part of a major transformation project and make a real impact on customer experience.
- Qualifications: Strong organisational skills, excellent communication, and a proactive attitude are essential.
The predicted salary is between 22500 - 31500 £ per year.
Overview
Base Location: Dublin & Belfast (hybrid working pattern with a mix of office and remote working)
Salary: circa €35,000/£28,190 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 to 15 Month Contract | Full Time | Flexible First options available
Electrify Your Career with SSE Airtricity
At SSE Airtricity, we’re shaping the future of energy - and we want you to be part of it.
As we upgrade our Billing and Customer Record Systems, we’re creating exciting opportunities across our Operations, Billing, Credit Control, and Energy Advisory teams in Dublin and Belfast.
These 12–15 month flexible contract roles are ideal for people who love solving problems, working collaboratively, and making a real difference for customers. You’ll help us streamline processes, support new digital systems, and deliver outstanding service as we power towards a Net Zero future.
If you bring energy, enthusiasm, and strong customer or administrative experience - we’ll give you the tools, training, and support to shine.
You Will
- Manage day-to-day customer and operational queries, seeing each task through to completion.
- Ensure accurate processing of data, invoices, and customer records.
- Communicate clearly with customers and colleagues by phone, email, and other channels.
- Support smooth transitions during system upgrades by identifying and resolving issues quickly.
- Collaborate across teams to deliver a seamless customer experience.
You have
- Strong organisational skills, attention to detail, and a customer-first mindset.
- Excellent communication skills — written, verbal, and digital.
- Confidence working with numbers and data (experience in billing or credit control a plus).
- The ability to prioritise, adapt, and thrive in a fast-paced environment.
- A proactive attitude and desire to learn new systems and processes.
Make an impact – play a key role in a major business transformation project
Grow your skills – get exposure to digital systems, finance, and customer operations
Work with great people – collaborate with award-winning teams in a supportive, inclusive environment
Shape your future – gain valuable experience that could lead to permanent opportunities within SSE
Interviews will be held weeks commencing 20th October 2025 with starts available 1st December 2025 and 5th January 2026 so don’t delay, apply now using the link below!
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\\\'re building the world\\\'s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Louise on louise.conway@sse.com / 01738 340826 to discuss how we can support you.
We\\\'re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\\\'ll be in touch after the closing date to let you know if we\\\'ll be taking your application further.
Customer Service & Operations Advisor – Energy, Billing & Credit in Belfast employer: SSE PLC
At SSE Airtricity, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With flexible working options in Dublin and Belfast, competitive salaries, and a range of benefits focused on your wellbeing and family, we empower our employees to thrive. Join us in shaping the future of energy while enjoying opportunities for personal growth and the potential for permanent roles within our award-winning teams.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Advisor – Energy, Billing & Credit in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSE PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSE PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Operations Advisor – Energy, Billing & Credit in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSE PLC:Your cover letter is your chance to shine! Tell us why you want to work at SSE PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSE PLC!
How to prepare for a job interview at SSE PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
