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- Tasks: Engage with customers to book smart metering appointments and provide exceptional service.
- Company: Join SSE, a leading energy company committed to a net zero future.
- Benefits: Enjoy flexible benefits, discounts on healthcare, and generous family entitlements.
- Why this job: Be part of the green energy revolution while developing your customer service skills.
- Qualifications: Basic IT skills and experience in customer service are preferred.
- Other info: Inclusive workplace with opportunities for everyone to thrive.
The predicted salary is between 29504 - 34757 £ per year.
Base Location: Cardiff, Ty Calon or Reading
Salary: £29,504 – £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
As part of the campaign team you will work on a dialler or inbound phone line to contact customers based on smart campaigns to arrange smart metering appointments and overcome customer objections to smart metering using various objection handling techniques. Being on hand to support our customers in the transition to a 4G smart metering network, we need someone who can carry out all campaign activities efficiently whilst delivering a superior customer experience. Speaking directly to customers in accordance to the campaigns theme and being advocates for smart for our internal teams and customers alike. Ensuring that customers are fully aware of all the benefits of smart metering and converting customer contact in to appointment bookings.
You will
- Have Smart Meter upgrade conversations.
- Book smart metering appointments to a high standard
- Handle customer phone and email enquiries
- Record all customer interactions according to standard operating procedures.
- Deliver an exceptional customer experience.
- Work within policies, processes and systems and advise of any issues which impede your, or the team’s performance
You have
- Some knowledge of smart metering or the energy industry
- Basic IT knowledge including Microsoft Applications
- Excellent communication skills, both verbal and written
- Experience of working in a Customer Service environment
- Organising and prioritising your individual workload
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re building the world\’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.
We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply
Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work.
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Customer service advisor - Campaign employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor - Campaign
✨Tip Number 1
Get to know the company inside out! Research SSE's values, their commitment to net zero, and their smart metering initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries and booking appointments, role-play with a friend or family member. This will help you get comfortable with objection handling techniques and ensure you deliver an exceptional customer experience.
✨Tip Number 3
Network like a pro! Connect with current or former SSE employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and passion for the role right from the start.
We think you need these skills to ace Customer service advisor - Campaign
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any knowledge of smart metering or the energy industry. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase any relevant experience that highlights your ability to handle customer enquiries effectively.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. If you've worked with smart technologies or in a similar environment, let us know! We love seeing how your past experiences can contribute to our mission.
Apply Through Our Website: Remember, we only accept applications made online through our website. So, make sure to hit that 'Apply Now' button! It’s the best way for us to receive your application and get you one step closer to joining our team.
How to prepare for a job interview at SSE PLC
✨Know Your Smart Metering Stuff
Before the interview, brush up on your knowledge of smart metering and the energy industry. Being able to discuss the benefits and functionalities of smart meters will show that you're genuinely interested in the role and can engage with customers effectively.
✨Practice Objection Handling
Since you'll be dealing with customer objections, it’s crucial to prepare for this. Think of common objections you might face and practice your responses. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, focus on clearly articulating your thoughts and experiences. Use examples from your past roles to demonstrate how you've successfully communicated with customers or resolved issues.
✨Demonstrate Your Organisational Skills
The job requires you to manage your workload efficiently. Be ready to discuss how you prioritise tasks and stay organised. You could share specific tools or methods you use to keep track of your responsibilities, which will highlight your ability to handle the demands of the role.