Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers by resolving their issues over the phone with empathy and professionalism.
- Company: Join SSE, a leading energy company committed to a net zero future.
- Benefits: Enjoy flexible benefits like discounts on healthcare, gym memberships, and interest-free loans.
- Why this job: Make a real impact on customer satisfaction while working in an inclusive and supportive environment.
- Qualifications: Previous customer service experience is preferred; strong communication and problem-solving skills are essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 24000 - 29000 £ per year.
Base Location: Cardiff, Reading or Perth
Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 Month Fixed Term Contract
Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution the first time matters? Do you take pride in resolving issues efficiently and leaving customers smiling after just one call? If so, we want to hear from you!
We’re looking for call centre representatives who are committed to delivering First Call Resolution (FCR) – resolving customers' issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What We Are Looking For
- Experience in a call centre or customer service role (preferred)
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating multiple systems
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Seniority level: Entry level
Employment type: Contract
Job function: General Business, Administrative, and Customer Service
Industries: Utilities, Oil and Gas, and Renewable Energy Semiconductor Manufacturing
Customer Service Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with SSE's values and mission, especially their commitment to net zero. This will help you align your answers during the interview with their goals, showing that you're not just looking for any job, but that you're genuinely interested in contributing to their vision.
✨Tip Number 2
Practice your active listening skills. Since the role requires strong communication and problem-solving abilities, consider role-playing scenarios with a friend or family member where you can practice responding to customer inquiries effectively.
✨Tip Number 3
Research common customer service challenges in the energy sector. Being knowledgeable about potential issues customers face can help you demonstrate your problem-solving mindset and readiness to tackle these challenges head-on during your interview.
✨Tip Number 4
Network with current or former SSE employees on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Customer Service Advisor role, which can give you an edge in your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills like problem-solving, communication, and your ability to resolve issues efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and delivering exceptional customer service. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication and active listening skills. Provide examples of how you have used these skills to achieve first call resolution in previous roles.
Follow Application Instructions: Ensure you apply through the designated online platform as specified by SSE plc. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at SSE PLC
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to think critically and provide effective solutions on the first contact, as this is crucial for the role.
✨Demonstrate Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and understand the importance of listening to customers.
✨Familiarise Yourself with SSE's Values
Research SSE plc and its commitment to sustainability and customer service. Being knowledgeable about the company’s mission will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practising how you would handle a difficult customer or resolve an issue can showcase your communication skills and ability to remain calm under pressure.
