At a Glance
- Tasks: Engage with customers to book smart metering appointments and provide exceptional support.
- Company: Join SSE, a leader in the energy sector committed to a net zero future.
- Benefits: Enjoy flexible working, competitive salary, and fantastic wellbeing perks.
- Other info: Flexible hours and a supportive, inclusive workplace await you.
- Why this job: Be part of a team transforming energy solutions while enhancing customer experiences.
- Qualifications: Customer service experience and basic IT skills are essential.
The predicted salary is between 29504 - 34757 € per year.
Base Location: Cardiff or Reading – Hybrid
Salary: £29,504 – £34,757 + excellent benefits
Working Pattern: Part Time | Permanent | Flexible First – hybrid working, up to 50% office-based
The role:
As part of the smart metering campaign team, you will work on a dialler or inbound phone line to contact customers based on smart campaigns to arrange smart metering appointments and overcome customer objections to smart metering using various objection handling techniques. You will support our customers in the transition to a 4G smart metering network, carrying out all campaign activities efficiently whilst delivering a superior customer experience. You will speak directly to customers in accordance with the campaign's theme and be advocates for smart metering for our internal teams and customers alike. Ensuring that customers are fully aware of all the benefits of smart metering and converting customer contact into appointment bookings.
We are looking for a part-time advisor to cover our lunch periods, working Monday to Friday at shift times of either 10am to 2pm or 10.30am to 2.30pm. This role requires you to attend the office at least two days per week.
You will:
- Have smart meter upgrade conversations.
- Book smart metering appointments to a high standard.
- Handle customer phone and email enquiries.
- Record all customer interactions according to standard operating procedures.
- Deliver an exceptional customer experience.
- Work within policies, processes and systems and advise of any issues which impede your, or the team’s performance.
You have:
- Some knowledge of smart metering or the energy industry.
- Basic IT knowledge including Microsoft Applications.
- Excellent communication skills, both verbal and written.
- Experience of working in a Customer Service environment.
- Organising and prioritising your individual workload.
About SSE:
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm, transforming the grid to provide greener electricity for millions of people, and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions, including EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Customer Service Advisor employer: SSE PLC
SSE is an exceptional employer, offering a flexible and inclusive work culture that prioritises employee wellbeing and growth. With competitive salaries and a range of benefits including discounts on healthcare and gym memberships, as well as generous family entitlements, SSE supports its employees in achieving a healthy work-life balance while contributing to a sustainable future in the energy sector. Located in Cardiff or Reading, this role provides the opportunity to be part of a pioneering team dedicated to transforming the energy landscape, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SSE and their smart metering initiatives. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling objections during the actual calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to deliver an exceptional customer experience.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our team. Don’t forget to highlight your relevant skills and experiences in your application!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and any knowledge of smart metering. We want to see how you can bring your unique skills to the table!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Flexibility:We’re looking for someone who can adapt to our part-time shifts and hybrid working model. Make sure to mention your availability and willingness to work in the office at least two days a week.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and keep track of it. Plus, we’ll be in touch after the closing date to let you know what’s next.
How to prepare for a job interview at SSE PLC
✨Know Your Smart Metering Basics
Before your interview, brush up on the basics of smart metering and the energy industry. Understanding how smart meters work and their benefits will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Objection Handling Techniques
Since the role involves overcoming customer objections, practice common objection handling techniques. Think of scenarios where customers might resist smart metering and prepare responses that highlight the advantages, ensuring you can demonstrate your problem-solving skills during the interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous customer service roles. Highlight situations where you delivered exceptional service or resolved issues effectively, as this will illustrate your ability to provide a superior customer experience in line with the company's values.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions prepared to ask your interviewers. This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in the customer service department.
