Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Collections team to help customers resolve account balances through exceptional service.
- Company: SSE Energy Solutions is a leader in renewable energy, committed to sustainability and innovation.
- Benefits: Enjoy 34 days holiday, enhanced leave, discounted healthcare, and flexible working options.
- Other info: This hybrid role allows you to work from home and the office, promoting work-life balance.
- Why this job: Be part of a dynamic team making a real impact in the race to net zero.
- Qualifications: Strong communication skills and customer service experience are essential; telephony experience is a plus.
The predicted salary is between 29504 - 34757 £ per year.
About the Role
Base Location: Cardiff, Reading or Perth – Hybrid
Salary: £29,504 – £34,757 + excellent benefits
Working Pattern: Full Time | Permanent | Flexible First – hybrid working, up to 50% office-based
The Role
We’re recruiting Inbound Collections Advisers to join our Business Collections team, supporting customers who contact us following reminders, site visits and formal recovery activity relating to their energy invoices.
This is a commercial, inbound role operating across the full debt lifecycle. You’ll speak with customers holding material balances, often where previous contact has already taken place and clear outcomes are required.
While delivering a fair and professional customer experience is critical, this role also carries a strong focus on cash recovery, negotiation and measurable KPIs.
You will
- Take inbound calls from customers responding to payment and demand notice issues, site visits, disconnection processes and legal supported accounts
- Manage high‑value and complex accounts, often with competing priorities
- Negotiate payments, payment plans and settlements in line with policy
- Balance fair treatment, regulatory obligations and cash delivery
- Work to clear cash and behavioural KPIs, including conversion and resolution
- Confidently explain consequences of non‑payment while remaining professional
- Identify vulnerability or risk and apply appropriate support and escalation
- Maintain accurate records and clear audit trails
You have
- Strong communication and negotiation skills
- Confidence handling difficult or sensitive financial conversations
- Experience working to targets or KPIs
- Ability to remain calm, professional and decisive under pressure
- Experience in collections, credit control or debt recovery
About our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers’ changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland’s largest renewable electricity generator, and a part of SSE Energy Solutions, it is different as all its renewable electricity is sourced from SSE’s own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure – the low‑carbon solutions they need to succeed in the race to net zero.
What’s in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package.
Equal Opportunity
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE.
#J-18808-Ljbffr
Collections Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the collections process and customer service best practices. Understanding how to effectively manage customer accounts and resolve outstanding balances will give you a significant edge during interviews.
✨Tip Number 2
Practice your communication and negotiation skills. Since this role is heavily telephony-based, being able to articulate your thoughts clearly and persuasively will be crucial in demonstrating your suitability for the position.
✨Tip Number 3
Research SSE Energy Solutions and their commitment to sustainability. Showing that you understand their business model and values can help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of SSE. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Collections Advisor position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Highlight Customer Service Experience: Since this role requires excellent customer service skills, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate how you've successfully managed customer relationships.
Showcase Communication Skills: As the role involves telephony-based communication, it's crucial to showcase your communication and negotiating skills. Include examples of how you've effectively communicated with customers or resolved conflicts in past roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Use keywords from the job posting to ensure your application stands out to recruiters.
How to prepare for a job interview at SSE PLC
✨Showcase Your Communication Skills
As a Collections Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues through effective communication.
✨Prepare for Telephony Scenarios
Since this role involves telephony-based interactions, be ready to discuss how you would handle various customer scenarios over the phone. Practice common questions or role-play with a friend to build your confidence in managing calls and resolving account balances.
✨Highlight Your Customer Service Experience
Make sure to emphasise any previous customer service roles you've held. Share specific instances where you went above and beyond to assist customers, as this will show your commitment to providing exceptional service, which is crucial for this position.
✨Demonstrate Adaptability
The Collections team operates in a fast-paced environment, so it's important to showcase your adaptability. Prepare examples of how you've successfully managed changing priorities or handled difficult situations in the past, illustrating your ability to thrive under pressure.