At a Glance
- Tasks: Support customers with energy invoices and negotiate payment plans in a dynamic environment.
- Company: Join SSE Energy Solutions, a leader in renewable energy and sustainability.
- Benefits: Enjoy 34 days holiday, enhanced leave, discounted healthcare, and more.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Make a real impact while helping customers navigate their energy payments.
- Qualifications: Strong communication skills and experience in collections or debt recovery.
The predicted salary is between 29504 - 34757 € per year.
Base Location: Cardiff, Reading or Perth – Hybrid
Salary: £29,504 – £34,757 + excellent benefits
Working Pattern: Full Time | Permanent | Flexible First – hybrid working, up to 50% office-based
We’re recruiting Inbound Collections Advisors to join our Business Collections team, supporting customers who contact us following reminders, site visits and formal recovery activity relating to their energy invoices. This is a commercial, inbound role operating across the full debt lifecycle. You’ll speak with customers holding material balances, often where previous contact has already taken place and clear outcomes are required. While delivering a fair and professional customer experience is critical, this role also carries a strong focus on cash recovery, negotiation and measurable KPIs.
You Will:
- Take inbound calls from customers responding to payment and demand notice issues, site visits, disconnection processes and legal supported accounts
- Manage high‑value and complex accounts, often with competing priorities
- Negotiate payments, payment plans and settlements in line with policy
- Balance fair treatment, regulatory obligations and cash delivery
- Work to clear cash and behavioural KPIs, including conversion and resolution
- Confidently explain consequences of non‑payment while remaining professional
- Identify vulnerability or risk and apply appropriate support and escalation
- Maintain accurate records and clear audit trails
You Have:
- Strong communication and negotiation skills
- Confidence handling difficult or sensitive financial conversations
- Experience working to targets or KPIs
- Ability to remain calm, professional and decisive under pressure
- Experience in collections, credit control or debt recovery
About Our Business: The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long‑term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets. In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long‑term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low‑carbon solutions they need to succeed in the race to net zero.
What’s in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
Equal Opportunity: As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE.
Collections Advisor employer: SSE PLC
SSE Energy Solutions is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible hybrid working options, competitive salaries, and a comprehensive benefits package including generous holiday entitlement and enhanced family leave, employees are empowered to thrive both personally and professionally in the vibrant locations of Cardiff, Reading, or Perth. Join us in making a meaningful impact in the race to net zero while enjoying a rewarding career in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Get to know the company! Research SSE Energy Solutions and their approach to sustainability. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your negotiation skills! Since this role involves handling sensitive financial conversations, role-play with a friend or family member to build your confidence.
✨Tip Number 3
Prepare for common interview questions related to collections and customer service. Think about your past experiences and how they relate to the job description.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits there.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your communication and negotiation skills, as well as any experience you have in collections or debt recovery. We want to see how you fit into our team!
Showcase Relevant Experience:When detailing your work history, focus on roles where you've managed high-value accounts or worked towards KPIs. This will help us understand your ability to handle complex situations and meet targets, which is key for this position.
Be Professional Yet Personable:In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can handle sensitive conversations with confidence while maintaining a friendly tone. Let your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out all the benefits we offer while you're there!
How to prepare for a job interview at SSE PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with the debt lifecycle and the importance of cash recovery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Role-play common interview scenarios with a friend or family member. Focus on handling difficult conversations and negotiating payment plans. This will not only boost your confidence but also prepare you for the types of discussions you'll have with customers in the role.
✨Showcase Your Skills
Be ready to provide examples of how you've successfully managed high-value accounts or met KPIs in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strong communication and negotiation skills.
✨Stay Calm and Professional
During the interview, remember to stay calm, especially when discussing sensitive topics. Demonstrating your ability to handle pressure and maintain professionalism will reassure the interviewer that you can manage challenging customer interactions effectively.
