Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic workforce planning to enhance efficiency and service delivery in a dynamic environment.
- Company: Join SSE, a pioneering energy company committed to a net zero future.
- Benefits: Enjoy competitive salary, flexible working, health perks, and family support.
- Why this job: Make a real impact on the energy transition while developing your career.
- Qualifications: Experience in strategic workforce planning and strong analytical skills required.
- Other info: Inclusive workplace with opportunities for growth and innovation.
The predicted salary is between 50000 - 75000 £ per year.
Base Location: Reading, Cardiff or Perth
Salary: £50,100 - £75,100 + Bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Full Time | Permanent. Flexible First options available.
The role involves developing a robust forecasting model for the Customer Service Directorate at SSE Business Energy, providing accurate financial budgets and baseline assumptions to support strategic planning. Responsibilities include:
- Designing and implementing short-, mid-, and long-term workforce plans to improve efficiency, reduce costs, and enhance service delivery.
- Driving continuous improvement, ensuring compliance, and monitoring operational health through KPIs, agent performance, and customer behaviour.
- Overseeing analytical governance, informing AI and technology business cases, and delivering performance dashboards and reports to senior management.
- Working with department heads within the directorate to ensure people planning and management are of the highest standard and consistent across the organisation.
- Providing advice and support to Heads of Department in the directorate, offering challenge and technical input where appropriate.
- Promoting team working, knowledge sharing, and resource coordination across directorate functions.
- Identifying, designing, and implementing best ways of working to achieve maximum effectiveness and equality of access to services.
- Using initiative, being innovative, and seeking opportunities for strategic sustainable change.
- Developing strong working relationships with wider Business Energy functions and other internal support teams.
You have:
- Experience in a Strategic Workforce Planning role in a similar organisation.
- A degree in Business/Strategic/Data related discipline or equivalent experience.
- Financial awareness and commercial knowledge – Numerical, analytical skills.
- Strong report writing skills.
- Strong stakeholder management and presentation skills.
- A track record of strong problem solving and analytical skills within a changing environment.
- A proven record of delivering efficiencies (Lean 6 sigma an advantage).
- Strong Microsoft tools knowledge e.g., PowerPoint, Power BI, Power Automate.
About SSE: SSE has a bold ambition – to be a leading energy company in a net zero world. We are building the world’s largest offshore wind farm and transforming the grid to provide greener electricity for millions of people.
Flexible benefits to fit your life include discounts on private healthcare and gym memberships, wellbeing benefits like a free online GP and 24/7 counselling service, interest-free loans on tech and transport season tickets, and generous family entitlements.
SSE is an equal opportunity employer and will make any reasonable adjustments needed to ensure that your application and experience with us is positive. We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online.
Strategic Workforce Planning Manager in Cardiff employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Workforce Planning Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SSE on LinkedIn. Ask them about their experiences and any tips they might have for landing the Strategic Workforce Planning Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into SSE's mission and values. Understand their commitment to net zero and how your skills in strategic workforce planning can contribute to that goal. Tailor your responses to show how you can help drive efficiency and innovation in their customer service operations.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples of how you've used data to drive decision-making in previous roles. Bring along any reports or dashboards you've created to demonstrate your expertise with tools like Power BI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining SSE and ready to embrace their flexible working culture. Good luck!
We think you need these skills to ace Strategic Workforce Planning Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Strategic Workforce Planning Manager role. Highlight relevant experience and skills that match the job description, especially in strategic planning and stakeholder management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your passion for workforce planning and how your background aligns with SSE's mission and values.
Showcase Your Analytical Skills: Since the role involves a lot of data analysis, be sure to include examples of your analytical skills in your application. Mention any tools you’ve used, like Power BI or Excel, to demonstrate your capability.
Apply Through Our Website: Remember, we only accept applications made online. So, make sure to hit that 'Apply Now' button on our website to get your application in. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SSE PLC
✨Know Your Numbers
As a Strategic Workforce Planning Manager, you'll need to demonstrate your financial awareness and analytical skills. Brush up on key metrics related to workforce planning, budgeting, and efficiency improvements. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Stakeholder Management Skills
This role involves working closely with department heads and senior leaders. Prepare examples of how you've successfully managed stakeholder relationships in the past. Highlight your ability to provide technical input and challenge ideas constructively.
✨Be Innovative and Solution-Oriented
SSE is looking for someone who can identify opportunities for strategic change. Think about times when you've implemented innovative solutions or improved processes. Be prepared to share these experiences and how they led to better service delivery or cost reductions.
✨Familiarise Yourself with Relevant Tools
Strong knowledge of Microsoft tools like Power BI and Power Automate is essential. Before the interview, ensure you're comfortable discussing how you've used these tools in your previous roles. If possible, bring examples of reports or dashboards you've created to showcase your skills.